Systems Data Architect
Roles & Responsibilities:
Define and manage the product roadmap for CRM, resident platform, and internal workflow tools.
Lead integration planning and delivery for APIs connecting CRM with accounting/finance systems, leasing systems, and property management systems
Own product backlog prioritization, sprint planning support, testing coordination, and release readiness with technology partners
Manage external vendors, app developers, UX/UI designers, and system integrators to ensure timely and quality delivery
Oversee resident app features such as onboarding, announcements, event/community functions, chat or messaging, service requests, notices, surveys, and engagement tools
Drive improvements in user experience, adoption, retention, and resident satisfaction through data-driven iteration
Establish reporting and dashboard requirements to support management visibility on leasing, occupancy, resident engagement, and operational performance
Ensure data governance, access control, system reliability, and proper documentation across all digital tools and integrations
Support change management, internal training, and adoption across business units
Requirements:
More than 5 years of experience in digital product management, product ownership, CRM systems, data analytics and systems implementation
Degree in Business, Information Systems, Computer Science, Digital Product, Engineering, or related discipline
Experience managing API-based integrations and working with external software vendors or development teams
Experience with residential, hospitality, co-living, serviced apartment, or property-related operations is highly preferred
Excellent interpersonal and communication skills with attentive, confident and professional personality
Solid organizational skills, superior attention to detail and strong multitasking abilities which enable the completion and juggling of many tasks and responsibilities in a fast-paced environment
Ability to think outside the box and find effective solutions
Adept at investigating problems and fixing them in the most efficient way possible
Knowledgeable in Power BI or equivalent, SQL, relational databases, plus one or more programming languages. Any prior experience with Microsoft ERP an advantage
Innovative, self-motivated and passionate individual with strong analytical and problem-solving skills
Experience in client-side project management for residential or hospitality assets
Exposure to co-living, serviced apartments, or rental residential repositioning
Commercial mindset with sensitivity to tenant experience, brand standards, and operational readiness
Hands-on, organized, detail-oriented, and able to work under pressure and tight deadlines