Systems Engineer (1505)
Summary
Systems Engineer at Radiant Logic (an IAM/identity security software vendor) acting as a technical advisor to customers: troubleshooting complex product issues via phone, email, and online meetings, reproducing problems in the lab, analyzing logs, and escalating to development. Core technologies include directory servers, databases, and networking tools.
ABOUT RADIANT LOGIC
Radiant Logic is a leading cybersecurity software company specializing in Identity and Access Management (IAM). We take a data-centric approach to next-generation identity challenges, helping organizations make smarter authentication and authorization decisions.
By unifying and analyzing identity and access data, applying best-practice data hygiene, and integrating threat detection, we help customers maintain a strong identity security posture, reduce their attack surface, and get ahead of identity sprawl.
Our customers include Fortune 1000 companies that rely on us to get more from their existing identity infrastructure, move to the cloud securely, and improve operational productivity. We're a private, profitable, and fast-growing company, proud of world-leading technology that removes the complexity of integrating disparate systems, and powered by a first-class team. We're headquartered in San Jose, California, with an additional office in Paris.
THE ROLE
As a Systems Engineer, you'll be a trusted technical advisor to our customers. Working through phone, email, and online meetings, you'll troubleshoot complex technical issues, pinpoint root causes, and deliver solutions that keep some of the world's largest organizations running smoothly. You'll report to the VP of Customer Success and collaborate closely with colleagues around the globe.
WHAT YOU'LL DO
Customer Support & Consulting
- Own support cases end to end: respond promptly, gather details on the customer's architecture, analyze logs, diagnose issues, and recommend the best solution.
- Communicate clearly: explain complex technical concepts at both a high level and in deep technical detail, tailored to your audience.
Troubleshooting & Quality
- Reproduce issues: recreate customer problems in the lab using the appropriate platform.
- Test products: validate product functionality to ensure a high-quality customer experience.
- Drive resolution: document and escalate issues to the Development team and follow through until they are resolved.
Growth & Collaboration
- Build expertise: develop in-depth knowledge of Radiant Logic products and the technologies they work with, including directory servers, databases, and networking tools.
- Work as one team: partner with global colleagues to review customer issues, share knowledge, and grow your technical skills.
