Systems Engineer

OnBase Experience Required

Are you looking to expand your skills in the OnBase world? Would you like your employer to help you grow your certifications within OnBase, develop into an even better consultant, help customers find more efficiencies through ECM software...then KeyMark wants to hear from you!

Senior OnBase Engineers work closely with KeyMark project resources and the Customer to fully understand the customer requirements and develop advanced OnBase solutions with the goal of delivering the highest quality, most cost-effective solution in a timely manner. These solutions will primarily be centered on installing, configuring, and customizing one to many complex modules of Hyland’s OnBase product. The Senior Engineer may be called upon to deliver a custom development solution to integrate with existing customer Line of Business applications. They will also be asked to lead or assist in discovery, training, solution documentation and support services tasks.

Duties and responsibilities of the Senior Engineer include performance of the following actions:

• Consult with Customer resources regarding solution and software options based on functional requirements provided during discovery and engineering phases, offering guidance toward the optimal solution
• Develop system design and specification documents, administrative documentation, and/or user documentation as needed
• Install, configure and integrate the solution into the Customer environment according to engineering specifications
• Custom development of supporting applications and integrations using a variety of tools
• Handle technical and customer issues as they arise during implementations, escalating issues to other technical, business, or vendor resources as necessary
• Interact closely with other Operations departments during project implementation phases
• Assist with troubleshooting and resolution of support issues as needed
• Provide training during an OnBase installation and on-going support once completed
• Maintain and expand knowledge of relevant OnBase modules and various integration tools and techniques as needed