Systems Engineer
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Summary
An IT systems engineer on Bally's corporate support team in Providence, handling escalated troubleshooting, incident ownership, and VIP/user support while managing secure Windows and macOS endpoint builds, deployment tooling, packaging, patching, and device lifecycle processes.
Responsibilities: Resolve complex escalated issues through advanced troubleshooting and root cause analysis. Provide timely onsite and remote support to corporate users, VIPs, and senior stakeholders. Own incidents through resolution, maintaining helpdesk records, meeting SLAs, and coordinating with internal teams and vendors. Manage secure Windows and macOS device builds, endpoint deployment tools, software packaging, patching, inventory, lifecycle processes, and supporting documentation. Admi…