Systems Engineer

Salary: $70,000 – $90,000 per year

Bell Computers is an established IT Service Provider with over 29 years’ experience servicing the sunny Nelson region and beyond, dealing primarily with small to medium businesses. For further information go to https://www.bellcomputers.nz

The Role

Bell Computer Systems is seeking a motivated and customer-focused Systems Engineer to join our team. This role is ideal for someone with a passion for technology, strong problem-solving skills, and a desire to build a career in the IT industry.

This role is continually evolving with advances in technology, and the right candidate will have the opportunity to grow and develop alongside it.

The Primary Duties of the Role Will Include:

• Providing Level 1 & Level 2 Support.

• Processing warranty claims and managing supplier RMA (Return Merchandise Authorisation) requests.

• Receiving, inspecting, and processing incoming goods and stock.

• Performing quality checks on new equipment and components.

• Coordinating with suppliers regarding orders, returns, and replacements.

• Ensuring all stock movements and goods received are accurately documented.

• Configuring and deploying new desktop computers, laptops, and related hardware.

• Installing and configuring Microsoft Windows operating systems and software applications.

• Performing data transfers, backups, and system migrations.

• Diagnosing and repairing hardware and software faults.

• Assembling and building custom desktop computers.

• Troubleshooting PCs, printers, networking equipment, and peripherals.

• Preparing, testing, and quality-checking equipment prior to delivery.

• Providing technical support in-store, on-site, and remotely.

• Assisting senior technicians with customer projects, installations, and support tasks.

• Maintaining accurate job notes, service records, and technical documentation.

• Answering phone enquiries professionally and creating and updating support tickets.

• Installing, configuring, testing, and maintaining operating systems, third-party applications, and system management tools.

• Working collaboratively with the wider technical team to deliver successful customer outcomes.

• Some after-hours and weekend work may be required from time to time.

Skills & Experience Required:

We are looking for someone with a passion for technology, strong troubleshooting skills, and a commitment to delivering excellent customer service. The ideal candidate will possess:

• Experience configuring, upgrading, maintaining, and troubleshooting PCs, laptops, printers, mobile devices, and related peripherals.

• Familiarity with Microsoft 365, including Exchange Online, SharePoint, and Intune.

• Ability to diagnose and resolve hardware and software issues efficiently.

• Strong organisational skills with the ability to manage multiple tasks and priorities.

• Excellent communication and customer service skills.

• Ability to work independently as well as part of a team.

• Strong attention to detail and accurate documentation skills.

• A willingness to learn and keep up to date with emerging technologies and industry developments.

• Previous hands-on experience in an IT support, workshop, or technical role would be advantageous.

The ideal candidate will have relevant experience in the above areas, be self-motivated, multi-tasking, excellent English spoken and written, very good work ethics and be part of the team.

If this sounds like you apply now!

Please note the following minimum requirements for all applicants:
NZ residency or work visa
Current NZ Driver's License

Applications close 04/12/2026

This role places a strong emphasis on delivering exceptional customer service. If you believe you possess the qualities outlined above and are excited by the opportunity to join a close-knit team in a modern and supportive working environment, we encourage you to apply. Please submit your cover letter and CV by clicking the appropriate "Apply" button.