Systems Engineer - Client Service (On Site)

As a Systems Engineer, you will work with the some of the latest technology and a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.
The successful Systems Engineer will “see the world through the eyes of the customer” delivering technical support to our clients in the financial services industry. Your typical day will involve a variety of opportunities in a fast-paced environment including triaging daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.
This role is onsite daily in Houston, TX.
The Opportunity:
We are seeking an enthusiastic, personable, and qualified Systems Engineer to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.
The Systems Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.
What you will do:

Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
Occasional travel to client sites and ECI core Service Region

Support work includes:

User desktop support – Requests and Incidents
Effectively escalating to senior IT team members at MooreWalking the trading desk floor to assist traders with IT requests/issues
RCA Work when not on user support tickets
Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes

Who you are:

Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!
Excellent prioritization skills and an ability to see the world through the eyes of the customer
Bachelor’s Degree in Information Technology related system, or 3+ years of equivalent combination of technical experience and education in the following:

Microsoft Office 365 (O365)
Microsoft Operating Systems such as Windows Server and Windows 10/11
Installing and configuring computer hardware operating systems and applications
Active Directory including account creation, modification and password resets
Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
Client VPN setup and troubleshooting
Understanding of e-mail and spam technologies, and how messaging flows through these systems
Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
Hands-on hardware experience with desktops, laptops, and servers
Familiarity with file system support including permissions, sharing, backups and restores
Experience with cloud platforms such as Microsoft 365 suite
Hybrid Cloud
AD & DCs
Online Exchange O365 and Onprem Exchange server
Win10 desktops/laptops

Bonus points if you have:

Experience with Managed Service Providers (MSP)
Experience with VM Ware
Experience with Azure

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $90,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!
Love Your Job, Share Your Technology Passion, Create Your Future Here!