Systems Engineer

Dinsmore is seeking a Systems Engineer at our Cincinnati, OH location. The Systems Engineer provides technical leadership and support for the firm’s hybrid cloud and on-premises infrastructure. The position is responsible for monitoring, maintaining, securing, troubleshooting, and improving Microsoft cloud services, servers, virtualization platforms, storage, operating systems, and related infrastructure. The role supports cloud migration, disaster recovery and business continuity initiatives, leads complex troubleshooting and infrastructure changes, maintains technical documentation, and collaborates with internal teams, vendors, attorneys, staff, and clients while protecting the confidentiality of firm and client information.

Responsibilities

Monitoring, administration, and maintenance of the firm’s hybrid cloud and on-premises infrastructure to promote availability, performance, security, and maximum uptime

Plan and execute cloud, hybrid infrastructure, server, storage, virtualization, and migration projects in coordination with coworkers, contractors, and vendors

Administer Microsoft 365 and Microsoft Entra ID services, including Exchange Online, SharePoint Online, Microsoft Teams, and related cloud systems

Administer Microsoft Intune, including mobile device management, mobile application management, Conditional Access, and compliance policies

Administer and support Microsoft Defender for Endpoint, Microsoft Defender for Office 365, and endpoint security controls such as antivirus, anti-malware, firewall, and data loss prevention

Secure and support end-user computing platforms, including laptops, desktops, and mobile devices

Provide top-tier troubleshooting for server hardware, operating systems, software, peripherals, storage, virtualization, and network connectivity; determine required repairs, modifications, configuration changes, and testing

Perform server installations, upgrades, migrations, configuration changes, software installations, monthly patching, and lifecycle maintenance

Administer Microsoft Hyper-V in a blade-center environment and support firm servers, storage platforms, and related infrastructure

Proactively monitor infrastructure performance and capacity, analyze system data, and address potential reliability or security risks

Participate in disaster recovery and business continuity initiatives to help ensure critical systems, data, and email remain available in accordance with internal service expectations

Create and maintain PowerShell and VB scripts to automate administration, reporting, and operational tasks.

Administer third-party products that integrate with the firm’s infrastructure and cloud environments

Maintain accurate physical inventory, system configurations, diagrams, standard operating procedures, policies, standards, and other technical documentation

Represent IT Operations in internal and external compliance audits and provide requested infrastructure and security documentation

Continually evaluate security measures, technology trends, and business requirements; recommend appropriate improvements for the firm’s environment

Escalate issues through appropriate channels and communicate status, risks, and conflicts to leadership in a timely manner

Collaborate constructively with coworkers and promote a team environment focused on effective problem resolution and knowledge sharing

Plan and prioritize daily work, manage multiple concurrent projects, meet deadlines, and use firm procedures and resources appropriately

Perform other duties, responsibilities, and special projects as assigned

Requirements

Five or more years of experience supporting Microsoft Windows environments, including current Windows Server platforms

At least four years of experience supporting enterprise infrastructure hardware, Windows Server operating systems, and Microsoft Exchange or Exchange Online

Hands-on experience with hybrid cloud and on-premises environments, including migration of on-premises services to cloud platforms

Experience administering Microsoft 365, Microsoft Entra ID, Exchange Online, SharePoint Online, Microsoft Teams, Intune, and Microsoft Defender technologies

Advanced knowledge of Active Directory and Entra ID concepts, including sites, organizational units, containers, Group Policy Objects, policies, and preferences

Expert-level knowledge, or the ability to attain it, in Microsoft Hyper-V and virtualization within a blade-center environment

Advanced troubleshooting knowledge of DNS, DHCP, static IP addressing, subnetting, and APIPA

In-depth PowerShell knowledge, including common administration commands for Active Directory and Exchange; working VBScript capability

Experience using infrastructure monitoring tools and reviewing technical or audit data to identify operational and security risks

Knowledge of endpoint security controls, including antivirus, anti-malware, firewall, data loss prevention, device compliance, and Conditional Access

Ability to design and implement technical projects with internal staff, contractors, and vendors

Ability to prioritize and execute work in a high-pressure, fast-paced environment with minimal supervision

Strong analytical, troubleshooting, documentation, organizational, and problem-solving skills

Ability to communicate complex technical issues clearly and professionally to nontechnical audiences

Exceptional customer service skills and demonstrated ability to work collaboratively with employees, supervisors, and management

Ability to manage multiple ongoing projects while meeting deadlines and keeping leadership informed of progress, risks, and conflicts

Bachelor’s degree in a related technical field preferred; alternatively, an associate degree with five years of related technical experience
Microsoft 365, Azure, Microsoft security, CompTIA, or Cisco certifications preferred
Strong analytical skills
Ability to work in a fast-paced environment

Ability to work extended hours, nights, and weekends when necessary

Ability to travel to other firm offices when needed

Ability to transport, install, and maintain equipment, including computers, printers, and monitors. This occasionally requires moving devices weighing more than 50 pounds and lying, stooping, or bending to install equipment

Reliable attendance, flexibility, and readiness to adjust to changes in job requirements and scheduling