Systems Engineer (Hyper-V and VMware)

Key Responsibilities

• Deploy, configure, maintain, and optimize Windows Server environments, including supported versions from Windows Server 2019 onward.

• Administer and troubleshoot Windows and Linux servers, ensuring system availability, performance, security, and compliance with established standards.

• Manage and support Hyper-V and VMware virtualization platforms, including virtual machine provisioning, resource allocation, cluster health, high availability, capacity planning, and migration.

• Support virtualization automation and management platforms, including VMware Aria Automation (formerly vRealize Automation/VRA), where applicable.

• Monitor and support SAN and enterprise storage platforms, including capacity management, performance monitoring, storage provisioning, and server/storage migration activities.

• Administer and support public cloud environments in AWS and Microsoft Azure, including virtual compute resources, storage, networking, identity and access management, monitoring, backup, security, and cost optimization.

• Support hybrid infrastructure operations by troubleshooting connectivity and dependencies between on-premises environments, colocation facilities, and public cloud platforms.

• Develop, maintain, and improve scripts and automation workflows using PowerShell, Python, Bash, or other appropriate tools to reduce manual effort and improve operational consistency.

• Identify opportunities to apply Infrastructure as Code (IaC), configuration management, and repeatable deployment practices using tools such as Jenkins, Terraform and Ansible.

• Implement and maintain system hardening, security configurations, vulnerability remediation, patching, and compliance requirements in coordination with infrastructure and security teams.

• Perform infrastructure monitoring, log analysis, performance tuning, incident investigation, and root-cause analysis to maintain service reliability.

• Explore and implement AIOps and observability capabilities, including alert correlation, anomaly detection, trend analysis, predictive capacity monitoring, proactive identification of infrastructure risks, and self-healing.

• Use Generative AI tools such as Claude, ChatGPT, or Microsoft Copilot, to assist with troubleshooting, scripting, documentation, knowledge discovery, and operational analysis, while validating outputs and following company security and data-handling policies.

• Manage infrastructure work through Jira and established ITSM processes, including stories, incident, problem, change, request, task, backlog, and work-priority management.

• Implement, test, and maintain backup and disaster recovery solutions, including recovery procedures and alignment with defined DR plan.

• Support infrastructure lifecycle management, capacity forecasting, technology refreshes, platform migrations, and continuous improvement initiatives.

• Maintain accurate technical documentation, standard operating procedures, operational runbooks, and knowledge articles.

• Research, evaluate, and recommend infrastructure technologies and solutions that address operational challenges, strengthen security, improve resilience, or reduce cost.

• Collaborate with infrastructure, cloud, security, application, network, and service management teams to resolve technical issues and deliver infrastructure improvements
  

Qualifications :

• 4+ years of experience in Windows and Linux Systems Administration or IT Infrastructure Operations, preferably in an enterprise environment.

• Strong hands-on experience administering and troubleshooting Windows and Linux Server environments, including Windows Server 2019 or later, Ubuntu, and RHEL.

• Solid experience with Hyper-V, VMware, or comparable enterprise virtualization technologies.

• Working knowledge of enterprise storage platforms, preferably Pure Storage, HPE Nimble, Dell EMC, or similar technologies.

• Experience with server provisioning, virtual machine management, infrastructure migrations, performance tuning, and capacity planning.

• Working knowledge of Linux administration, including system services, permissions, storage, networking, logs, troubleshooting, and security configuration.

• Practical working knowledge of at least one major public cloud platform, with familiarity or experience in both AWS and Microsoft Azure preferred.

• Understanding of cloud infrastructure components, including compute, storage, networking, identity and access management, monitoring, backup, and security.

• Experience with scripting and automation, particularly PowerShell; working knowledge of Python or Bash is an advantage.

• Familiarity with Infrastructure as Code or configuration management tools such as Jenkins, Terraform and Ansible is an advantage.

• Understanding of ITSM principles and experience supporting incident, problem, change, and request management processes.

• Experience using Jira, ServiceNow, or similar tools to manage operational work, track tasks, maintain backlogs, and document resolutions.

• Knowledge of server security hardening, vulnerability remediation, patch management, access controls, and compliance requirements.

• Familiarity with infrastructure monitoring, alerting, log analysis, and performance or capacity management tools.

• Willingness and ability to adopt AI-assisted tools and automation to improve troubleshooting, operational efficiency, documentation, and service delivery.

• Strong analytical, troubleshooting, research, documentation, and problem-solving skills.

• Ability to work independently on assigned tasks, collaborate across technical teams, and prioritize work based on business impact and operational risk.