Systems Engineer II

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Systems Engineer II

A Systems Engineer II is a professional responsible for managing and supporting the IT infrastructure of client organizations within a Managed Service Provider (MSP) environment. Their primary role is to ensure the efficient, secure, and reliable operation of systems and networks, provide technical support, and implement solutions that improve the client’s IT environment. The role typically involves working with a wide range of technologies, from networking and servers to security systems and cloud services.

Key Responsibilities:

· Offer solutions to complex IT challenges, ensuring high availability and system performance.

· Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations.

· Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations.

· Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services.

· Monitor and maintain servers, network devices, and other IT infrastructure components.

· Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment.

· Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures.

· Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms.

· Manage vulnerability assessments, patch management, and intrusion detection/prevention systems.

· Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages.

· Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security.

· Serve as an escalation point for complex issues that require in-depth technical knowledge.

· Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto).

· Optimize system performance through regular maintenance, updates, and improvements.

· Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation.

· Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper-V).

· Assist with cloud migrations, configuration, backup, and restore processes.

· Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments.

· Configure and manage backup solutions for client environments to ensure business continuity.

· Maintain detailed documentation of client systems, networks, configurations, and service tickets.

· Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed.

· Create and update SOPs (Standard Operating Procedures) for common systems and services.

· Build strong relationships with clients by understanding their needs and providing timely technical solutions.

· Communicate technical information in an accessible and understandable way to non-technical stakeholders.

· Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement.

· Manage project timelines, resources, and communication to ensure successful and timely project delivery.

· Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions.

· Collaborate with account managers to ensure client satisfaction and effective service delivery.

· Occasional travel to customer locations may be required to support on-site projects, implementations, or issue resolution.

Key Qualifications:

· Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

· 4-5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles.

· Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper-V).

· Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN).

· Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plus.

· Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions.

· Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders.

Preferred Experience:

· Experience with ConnectWise.

· Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect) are advantageous.

· Experience with scripting or programming languages (e.g., Python, Bash, PowerShell) for automation tasks.

· Familiarity with database management systems (e.g., SQL Server, MySQL) and data backup and recovery solutions.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

· Competitive benefits package, including medical, dental, vision, and life insurance

· 401(k) company match

· Flexible vacation time*

· Paid sick time

· 10 Holidays including your Birthday and a Floating Holiday!

· Healthy Lifestyle reimbursement

· Membership Subsidy

· 40 Hours for Volunteer Time

· Paid parental leave

· Reimbursement for ongoing certifications

*Flexible vacation time after completing one full year of employment. For the first year of employment,

full-time team members are provided 10 vacation days.

Physical Demands and ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

· This is a largely sedentary role. The employee is frequently required to sit/stand for long periods and work on a computer.

· The employee must be able to verbally communicate effectively with clients, employees and management to address questions and resolve issues. This involves talking, hearing, and understanding.

· This position requires the regular use of a laptop computer and other office equipment. The employee must be able to operate a keyboard and other devices for extended periods.

· The employee may be required to occasionally lift or move up to 10 pounds.

· Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Americans with Disabilities Act (ADA) Statement

Our company complies with the ADA and provides reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application process, interviewing, and job performance. If you need a reasonable accommodation to perform the essential functions of the job, please contact us.

Equal Opportunity Employer

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.