Systems Engineer - Level 2 Support
Virtuelle Group is a leading MSP/MSSP specialising in providing Managed ICT & Cyber Security services and solutions across a broad range of industries in the APAC & U.S region.
Embark on a professional adventure into the role of a Level 2+ Support Engineer where your expertise in technology and customer service becomes the cornerstone to our success.
THE ROLE
Step into the role of a Level 2+ Support Engineer and become the lead tech maestro for our clients support.
This role is the backbone of our client’s day-to-day technology support, with you working on-site as the dedicated Level 2+ engineer embedded in their environment. Your days will be filled with diverse challenges and learning opportunities.
What You’ll Do:
As a Level 2+ Support Engineer, you’ll be integral to our team, delivering consistent, high-quality technical support that reflects our commitment to service excellence.
Deliver Level 2+ support and handle escalated technical issues.
Perform maintenance and break/fix support for systems & applications
Intune enroll, configure and manage a variety of devices
Independently resolve complex software and hardware issues.
Install, maintain and troubleshoot Windows systems
Provide customer support on-site along side our service desk and engineering team.
Contribute to project tasks, including PC builds and software deployment.
Escalate software faults and bugs to vendors where support agreements exist.
Deliver face-to-face support for VIP and executive users.
This role reflects the diverse and hands-on nature of the Level 2+ Support position.
Why Virtuelle Group?
Discover the Virtuelle Group difference with these three captivating highlights:
Empowerment Through Recognition: Your contributions are seen and valued, with achievements genuinely celebrated.
Innovation as a Tradition: We invest in the latest tools and technology, giving you what you need to deliver excellent outcomes for clients and grow your own expertise.
Flexible, varied work: A work environment that adapts to you, with exposure to a diverse range of projects.
Join a team that’s focused on growth, innovation and genuine impact for our clients.
Your Skills & Experience:
Relevant IT industry or vendor certifications (Microsoft, Cisco Meraki, or similar).
Demonstrated experience delivering on-site Level 2+ support.
Working knowledge of Windows 11, Microsoft Entra ID, Intune, Microsoft 365 and SharePoint.
Experience with Meraki networking, wireless, and DNS/DHCP, with the ability to troubleshoot network issues.
A strong focus on customer service excellence.
Excellent communication and stakeholder management skills.
Confidence to take the lead on customer service matters and customer communication.
Ability to work independently and as part of a team.
If this role resonates with your aspirations to become part of a journey that’s both professionally enriching and personally rewarding, then please apply.