Systems Engineer (Microsoft 365)

Purpose of the Role

Maintain and administer the company's Microsoft 365 services, Windows Server, Active Directory, Microsoft Entra ID and hybrid identity platforms. Act as the primary administrator for the assigned Microsoft infrastructure and cloud services: perform system administration, troubleshooting, maintenance, security configuration, monitoring and operational improvement activities to ensure service availability, reliability, performance and security.

Key Responsibilities

1. Microsoft Systems Operations and Microsoft 365 Support

• Administer Microsoft 365, Active Directory, Microsoft Entra ID and Windows Server platforms.

• Administer user identity, access, MFA, SSO, Conditional Access and hybrid identity services.

• Monitor Microsoft 365 service health, identity services, system availability, capacity and performance.

• Manage Microsoft 365 administrative policies, licensing and service configurations.

• Troubleshoot and resolve L2 incidents involving Microsoft 365, Windows Server, identity, authentication and access.

• Perform Windows Server configuration, patching, preventive maintenance and upgrades.

• Support security hardening, vulnerability remediation and audit activities.

• Develop PowerShell scripts and automation for routine administration.

• Maintain system documentation, configuration records and operational procedures.

• Participate in Microsoft infrastructure implementation, migration, upgrade and improvement projects.

2. Primary Technical Scope – Microsoft 365 Services (Administer)

• Exchange Online.

• Microsoft Teams and SharePoint Online.

• OneDrive for Business.

• Microsoft 365 Apps.

• Microsoft 365 Admin Center.

• Microsoft Intune and endpoint management.

3. Primary Technical Scope – Other Platforms

• Active Directory and Group Policy.

• Microsoft Entra ID and hybrid identity.

• Microsoft 365 security and compliance.

4. Primary Technical Scope – User Support

• Provide second-level technical support for end users, including troubleshooting of software and operating system issues.

• Support Microsoft 365 applications and common business productivity tools.

• Support office relocations, workstation setup and onboarding activities for new employees.

• Provide user guidance and basic training on IT tools, systems and security best practices.

• Provide technical consultation, user training and knowledge-sharing sessions to improve system utilization and user experience.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering or a related field.

• 4–6 years of experience in systems administration, Microsoft infrastructure, Microsoft 365 or IT operations.

• Hands-on experience with Microsoft 365 administration.

• Good knowledge of Windows Server, Active Directory and Group Policy.

• Experience with Microsoft Entra ID and hybrid identity.

• Understanding of MFA, SSO, Conditional Access and identity security.

• Experience supporting Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.

• Knowledge of Microsoft Intune and endpoint management is preferred.

• Knowledge of Microsoft 365 security and compliance concepts is preferred.

• Experience with PowerShell scripting and automation is an advantage.

• Good troubleshooting, analytical, documentation and communication skills.

• Able to independently handle L2 incidents and coordinate complex issues with senior engineers, Microsoft support, vendors and related IT teams.