Systems Engineer / Senior Systems Engineer
Summary
Systems engineer at a New Zealand IT services provider, acting as a technical generalist for business customers: designing and supporting Microsoft 365, Azure IaaS, Windows Server, and hybrid on-premises/network environments, plus backup/DR, documentation, and project leadership.
About the role
This is a collaborative, customer-focused role with a strong emphasis on the Microsoft 365 platform. You will also work across on-premises and hybrid server and network environments. You will need to be adaptable, see the bigger picture and remain calm when resolving complex or time-sensitive issues. As a technical generalist, you will develop a detailed understanding of your customers, their businesses and their technology environments. You will design creative and effective solutions that aim to exceed our customers' expectations.
Key responsibilities
Making key decisions about customer infrastructure and leading technology projects that support customers' business requirements
Supporting the Frontline team to manage your customer portfolio, resolving complex issues and escalating matters when required
Providing a high level of technical knowledge and support to our customers and team, while continually broadening your capability and awareness of modern workplace technologies
Identifying opportunities to improve customer environments and SkyPoint's internal environment, then leading or contributing to improvement initiatives
Designing, implementing and managing Microsoft Azure IaaS and other hosted solutions
Installing, configuring and managing Windows Server and desktop operating systems, including virtualisation and associated server roles
Managing backup and disaster recovery services
Documenting technical solutions and customer configurations clearly and accurately
Recording time and job notes accurately for customer billing
About you
At least five years' in-depth experience with the Microsoft 365 suite
Experience designing, implementing and managing Microsoft Azure IaaS and other hosted solutions
Current Microsoft qualifications covering Microsoft 365 Fundamentals, Azure and Security
Experience installing, configuring and managing Windows Server and desktop operating systems, including virtualisation and associated server roles
Strong knowledge of network infrastructure, including firewalls, Wi-Fi, network protocols, routing, switching and wireless technologies
Experience with Microsoft virtualisation technologies
Strong troubleshooting skills and the ability to resolve complex technical issues
Knowledge of IT security best practices, including AI data privacy and security
Excellent written and verbal communication skills, with the ability to communicate clearly and promptly with both technical and non-technical audiences
Experience working in a managed service provider environment across multiple customers and sites
About us
SkyPoint Technologies is based in the SkyPoint Building at Waikato Innovation Park, one of Hamilton's best business locations. We are technology integration specialists, designing, implementing and supporting cloud-hosted, on-premises and hybrid IT and telecommunications solutions for organisations throughout New Zealand and beyond. At SkyPoint, we carefully select people for both their technical capability and interpersonal strengths. Our team values strong relationships, continual learning, professional growth and sharing knowledge with others. We actively protect and foster our inclusive, supportive and fun culture while delivering a high standard of service to our customers.
Benefits
Be part of a high-performing and supportive team
Receive competitive remuneration
Have access to a company vehicle for business use, along with other benefits
Receive individual and team-based professional development and training
Work in a great office environment with impressive views at Waikato Innovation Park
Enjoy the convenience of a café downstairs and free parking within metres of the office