Systems Engineer
Smile IT is searching for an experienced Systems Engineer to join our team on a full-time basis in Tingalpa!
About the Role:
You’ll be the go-to technical expert - guiding team members, managing complex IT requests, and delivering solutions both remotely and onsite. You will play a key role in driving customer satisfaction, ensuring the stability of client environments and enhancing IT maturity.
Why choose Smile IT?
Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.
Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.
By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.
Be involved with a supportive, fun workplace where customer service is the standard.
Join an established and growing tech team, providing career development opportunities.
Skill up with certifications in industry-leading tools like Microsoft and Acronis (fully paid by us).
Awesome perks - free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!
Key Responsibilities
As the Subject Matter Expert (SME) for assigned clients and select technologies or platforms, you will:
Resolve complex technical incidents to minimise downtime and ensure continuity.
Provide technical direction, take ownership of escalations, and mentor team members to build capability.
Install, configure, and maintain IT systems, offering training where required.
Stay informed on emerging IT trends, technologies, and relevant certifications to maintain expertise.
Conduct regular health checks to identify risks and maintain optimal performance.
Drive IT maturity through the implementation of Smile IT gold standards.
Collaborate with Account Managers to develop and maintain strategic IT roadmaps.
Maintain accurate records for systems, changes, and compliance requirements.
Support team members with ad hoc tasks and projects as request as needed.
Skills & Experience:
7 years of relevant experience in systems engineering or similar client facing roles.
Strong in network configurations and troubleshooting (Fortinet, Sophos, Ubiquiti).
Strong in server virtualisation, storage and management (Windows Server, Active Directory, Entra ID).
Strong documentation and communication abilities.
Ability to develop and execute IT roadmaps in collaboration with stakeholders.
Be a strategic thinker with a proactive approach to challenges.
An innovative, confident problem-solver who thrives in dynamic environments.
Strong leadership skills to support the growth and development of junior team members.
Additional Requirements
A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check.
Come make a true difference!
Apply now with your cover letter & resume outlining your relevant experience.