Systems Engineer
We are looking for an experienced Systems Engineer based in Central Queensland to join our team supporting a key mining client on a drive-in/drive-out basis.
This is a hands-on infrastructure role supporting critical server, cloud and network environments, ideal for someone who enjoys solving complex technical challenges while building strong client relationships.
About the Role:
You will primarily support a dedicated mining account, with opportunities to assist across our other mining clients. The role operates predominately on a 38-hour week with a fortnightly rotation.
Week 1: Travel to and work onsite at a client mine site, delivering infrastructure support, project work and escalation assistance.
Week 2: Working from home, focusing on monitoring, administration, change management and support to other mining clients as required.
What You Will Do:
Manage and maintain server, virtualisation and cloud infrastructure across client mining environments.
Administer Windows Server, Active Directory, Group Policy, DNS, DHCP and Microsoft Cloud Services.
Monitor and maintain network infrastructure including switches, firewalls, wireless networks and VPN connectivity.
Deliver infrastructure projects including upgrades, migrations, deployments and lifecycle replacements.
Troubleshoot and resolve complex escalations - server, network, and cloud issues that sit above the field tech layer.
Manage backup, disaster recovery, and business continuity solutions in business-critical environments.
Work closely with onsite technicians and client stakeholders to ensure seamless service delivery.
Ensure all work complies with mine site safety requirements and operational procedures.
Maintain accurate documentation for systems, configuration, changes, and compliance requirements.
Provide remote support to multiple mining accounts during WFH weeks.
What You Will Bring:
Experience as a Systems Engineer, Infrastructure Engineer or Senior Systems Administrator or similar (mining experience is highly regarded).
Strong hands-on experience across Microsoft 365, Azure, Windows Server, Active Directory, and Entra ID.
Solid networking knowledge including TCP/IP, VLANs, routing, switching, wireless, firewalls and VPNs technologies.
Experience with virtualisation platforms such as VMware or Hyper-V.
Experience managing backup, disaster recovery and monitoring solutions.
Ability to work independently, prioritise competing demands and take ownership through to resolution.
Excellent communication skills and the ability to build trusted relationships with clients.
A current Australian driver's licence and the ability to travel to mine sites.
Ability to complete and pass a pre-employment medical, including regular drug and alcohol testing.
Desirable:
Current Coal Board Medical (CBM) and/or Standard 11 induction.
Experience with Halo PSA (preferable) or similar PSA's.
Microsoft certifications (AZ-104, AZ-800/801 or equivalent).
Experience with monitoring platforms like Ninja RMM & Auvik.
Why Choose Smile IT?
Smile IT is one of Brisbane's leading IT companies, delivering managed IT and telecommunications services across Australia. We pride ourselves on building long-term client relationships and delivering exceptional technical outcomes.
What We Offer:
Competitive salary package.
Accommodation and travel expenses covered during onsite weeks.
Fortnightly rotation combining mine site work and working from home.
Opportunity for professional development and career advancement.
Supportive and dynamic work environment.
Ready to Make Your Mark?
Apply now with your resume outlining your relevant experience. A cover letter is welcome but not essential – we're more interested in what you've built, supported and delivered.
We look forward to hearing from you!