Systems Engineer

TransForce is looking for a motivated Tier 2 Systems Engineer to join our IT team. In this role you will own the reliability, security, and day-to-day performance of our core infrastructure — from cloud platforms and endpoint management to networking and identity. You will partner closely with colleagues across the organization to deliver solutions that keep our workforce moving.

This is a hands-on technical role with meaningful scope: you will troubleshoot complex issues, drive process improvements, build documentation, and help shape how technology supports TransForce operations.

What You’ll Do

Systems & Infrastructure

– Deploy, configure, and manage physical and virtual systems including servers, endpoints, and cloud resources across Microsoft Azure and AWS.

– Administer Microsoft 365, Entra ID (formerly Azure AD), and related identity and collaboration services.

– Maintain Windows Server environments including Active Directory, Group Policy, DNS, and DHCP.

– Plan and execute system upgrades, patches, and maintenance windows with minimal disruption to operations.

Networking & Security

– Design, maintain, and troubleshoot LAN/WAN, wireless, and VPN environments; configure firewalls, routers, switches, and access points.

– Enforce security best practices across systems and networks; apply the principle of least privilege and monitor for anomalies.

– Contribute to compliance initiatives by maintaining accurate system records and supporting audit activities.

Support & Collaboration

– Serve as Tier 2 escalation point — diagnose and resolve complex incidents, own issues through to resolution, and communicate status clearly.

– Onboard users to new systems and tools; develop training materials and SOPs that enable self-service and reduce repeat incidents.

– Partner with project managers, subject matter experts, and senior leadership to scope and deliver technology initiatives on time.

– Manage vendor relationships and coordinate with third-party providers to maintain service quality and SLA compliance.

– Participate in an on-call rotation to support critical system availability: respond to after hours alerts and incidents in accordance with defined SLA and escalation procedures.

– Occasional support outside of normal business hours may be required for planned maintenance windows, system upgrades, or time sensitive incidents.

Documentation & Continuous Improvement

– Keep ITSM systems, asset inventories, and knowledge-base articles current and accurate.

– Identify gaps in tooling, process, or capacity and bring actionable recommendations to the team.

– Track and communicate project progress, risks, and issues proactively.