Systems Engineer

We are seeking a Systems Engineer who possesses a passion for people and technology with experience in support, consulting, or a comparable field. You love driving implementations of IT infrastructure such as virtualization, enterprise hardware/software, networking, and cloud computing.

Responsibilities:

• Communicate with clients to provide regular updates on projects.
• Work in our ticketing and project management system to respond to clients based within SLAs.
• Provide internal escalation support on client issues.
• Translate clients’ requests into clearly defined projects.
• Develop solutions tailored to solve clients’ issues.
• Implement highly-available server/networking/storage infrastructure.
• Audit and implement security best practices across a wide range of devices and services.
• Support backup and disaster recovery infrastructure.

Technology Requirements

Deep knowledge, direct experience, and/or ownership of:

• Windows Server : 2008+, Virtualization, DNS, AD, Group Policy, DHCP, File Server, PowerShell.
  
• Windows Client : Windows 7+, Deployment, Bitlocker.
• Apple : 10.10+ management/support.
• Networking : Internet connectivity, Wi-Fi, IPv4, VLANs, NAT, Firewalls, DHCP, DNS.
• Microsoft Cloud/Server : Exchange, SQL, Office 365.
• Client Software : Microsoft Office (Word, Excel, OneNote, Outlook, Lync/Skype4B).
• Server/Storage Hardware : Dell/HP/Intel/Lenovo Servers, RAID.
• Unified Communications : PBX.
• Backup/Recovery/DR : WAN backups and replication expertise.

Preferred Experience/Expertise

• 5-10+ years’ experience working in support, consulting, or a comparable field.
  

Opportunities to work with these technologies:

• Windows Server : 2012+ Infrastructure design/deployment/management. Failover Clustering, Hyper-V Clusters, Storage Spaces (SOFS preferred), RRAS, NPS, RDS, PowerShell Scripting, and Group Policy (Folder Redirection, Security Settings, Administrative Templates).
  
• Windows Client : 8.1+ Building Deployments.
• Apple : 10.9+ management/support, iOS provisioning/management/support.
• Networking : Enterprise WAN connectivity (MPLS, EoF, EoC, T1, T3, WiSP), Enterprise WiFi, IPv6, VLAN routing, Switch CLI setup/configuration, MLAG/LACP, Site-to-Site VPN, GRE.
• Microsoft Cloud/Server : Exchange Server/Online, Lync/Skype4B Server/Online, SharePoint Server/Online, System Center (CM/DPM/OM/VMM), Intune, SQL Server, Azure (AD, SQL, VMs Networking), Office 365, ADFS (DirSync/AADSync/AADConnect), Azure AD, Exchange Hybrid deployments, EOP, streamed Office deployment, AWS (EC2/EBS/VPC/R53/RDS).
• Linux Server OS : Linux (primarily CentOS, and Ubuntu). Key-pair logins, SSH, PuTTY, etc., Linux/Unix
• Server/Storage Hardware : Dell/HP/Intel/Lenovo/DataOn/SuperMicro Servers/Storage, BMC/IPMI Management, SAN, NAS, SAS JBODs, SSDs, Hybrid Storage, RAID, iSCSI.
• Unified Communications : Lync/Skype Enterprise Voice, Exchange UM, Polycom phone, SIP trunks, TDM trunks.
• Miscellaneous : Software Licensing, Regulatory compliance, application and system monitoring.

General Skills and Requirements

• Strong customer service skills required.
  
• Candidate must be able to scale communication to both technical and non-technical audiences
• Experience with time tracking and time management.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to follow client and internal procedures.
• Must own reliable vehicle for travel within the Greater Seattle area.
• Able to lift at least 50 pounds.

All your information will be kept confidential according to EEO guidelines.