Systems Manager (Patient & Hospital Support Systems) (Various Posts) [For Serving HA Staff Only]
Hospital Authority Systems Manager (Patient & Hospital Support Systems) (Various Posts) [For Serving HA Staff Only]
Application Deadline \: 4 November 2026
Date of Issue \: 21 October 2026
Vacancy Notification Circular No. HO2610009
Position | \: | Systems Manager (Patient & Hospital Support Systems) (Various Posts) |
Rank | \: | Systems Manager |
Department / Cluster | \: | Information Technology and Health Informatics Division, HA Head Office |
Pay | \: | HK$87,027 to HK$143,298 (HMPS Point 7 to 19) per month including Monthly Allowance Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance. |
Key Responsibilities
Post A
1. Lead and manage a team of professionals responsible for system development, integration, implementation, production and user support of patient billing, self-service payment kiosks, mobile payment application and related systems.
2. Drive and support Smart Hospital initiatives or products, focusing on patient billing and revenue collection, electronic payment to enhance overall patient journey.
Post B
1. Lead and manage a team of professionals responsible for system development, integration, implementation, production and user support of Laboratory Decision Support, Hospital Pathology Services, Patient Support Call Centre, and fees collection related systems.
2. Drive and support Smart Hospital initiatives or products, focusing on patients and/ or Clusters/ Hospitals support to enhance overall patient journey.
Both Posts
1. Be responsible for system management, service level and performance management, user relationship management and incident management.
2. Collaborate with internal and external stakeholders to develop IT solutions that align with evolving business needs, effectively translating complex technical concepts into clear, business-friendly language for non-technical users.
3. Monitor progress of annual plan targets, anticipate project risks and provide senior management and stakeholders with early alerts and actionable recommendations.
4. Manage external vendors regarding solution design and delivery schedule to ensure adherence to standards and quality, while measuring performance against service level agreement.
5. Establish guidelines and quality assurance processes to ensure the IT systems comply with corporate standards and operate at optimal state.
6. Identify and implement opportunities for process improvement through automation and technological innovation.
7. Assist senior management in the formulation and execution of the IT strategic and transformation plans.
8. Manage team resources such as budget, manpower and capacity planning.
9. Coach and develop a team of professionals to maintain a competent workforce and promote a culture of continuous learning.
Entry Requirements
1. Degree in Computer Science or relevant disciplines; or equivalent.
2. Over 10 years’ post qualification Information Technology (IT) related experience.
Preferable Attributes / Exposure
Post A
1. At least 8 years’ experience in development, integration, implementation and user support of corporate billing systems and related clinical system processes, in which 5 years in a team leading role.
2. Proven experience in the following\:
a. Vendor management across multiple time zones; and
b. Implementation of public facing applications involving smooth user navigation, clear functional structure and handling of traffic spikes.
3. Good knowledge in billing, revenue collection and debt management.
Post B
1. At least 8 years’ experience in development, integration, implementation and user support of corporate-wide patients or hospitals support systems and related clinical system processes, in which 5 years in a team leading role.
2. Proven experience in the following\:
a. Implementation and maintenance of applications supporting Laboratory/ Pathology test related process; and
b. Implementation and production support of applications supporting Clusters/ Hospitals daily operation.
Both Posts
1. At least 10 years’ experience in IT implementation and development projects and business process review.
2. Able to work independently and effectively in a team environment.
3. Strong business acumen, analytical, communication and interpersonal skills.
4. Good command of spoken and written English and Chinese.
Remarks
1. Please refer to https\://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
2. Relevant experience gained in HA may be considered as equivalent to post-qualification experience.
Please submit application online on or before 4 November 2026. For enquiries, please telephone 2300 7386.