Systems & Security Engineer (Infrastructure & Application Support)
About the role
We are looking for a skilled System and Security Engineer to provide technical support for end users, workstations, Microsoft 365 services, identity systems, and core network infrastructure. The role will support day-to-day IT operations, troubleshoot technical issues, manage Microsoft environments, and assist with maintaining a secure and reliable IT infrastructure.
Key responsibilities
Deploy, manage, configure, and troubleshoot Windows 10/11 workstations using Microsoft Intune.
Manage device enrollment, application deployment, endpoint compliance, and lifecycle support.
Administer user accounts, groups, permissions, and access requests in Active Directory and Microsoft Entra ID.
Support on-premises domain controllers, DNS, DHCP, Group Policy, and Windows authentication.
Troubleshoot workstation, application, authentication, connectivity, printing, and Microsoft 365 issues.
Manage file access technologies including NTFS permissions, DFS, OneDrive, SharePoint, and Microsoft Teams.
Troubleshoot network connectivity issues involving TCP/IP, VLANs, VPNs, routing, DNS, and IP addressing.
Support Microsoft cloud access, including Conditional Access, MFA, authentication, and device compliance.
Use PowerShell, Command Prompt, and administrative tools for troubleshooting, diagnostics, and automation.
Document incidents, service requests, troubleshooting activities, resolutions, and escalations.
About you
3–5 years of experience in helpdesk, desktop support, systems support, technical support, or a similar IT role.
Hands-on experience supporting Microsoft Windows 10 and Windows 11 in a business environment.
Working knowledge of Microsoft Intune for endpoint management, device compliance, application deployment, and troubleshooting.
Experience administering users, groups, permissions, and identity services in Active Directory and Microsoft Entra ID.
Understanding of hybrid identity environments, including domain-joined, hybrid-joined, and cloud-managed devices.
Practical knowledge of DNS, DHCP, Domain Controllers, Group Policy, file permissions, and Windows authentication.
Familiarity with Microsoft 365 services such as OneDrive, SharePoint, Teams, and Exchange Online.
Good understanding of networking fundamentals including TCP/IP, subnetting, VLANs, VPNs, routing, switching, and DNS.
Ability to use PowerShell and Command Prompt for troubleshooting and basic scripting.
Strong analytical and problem-solving skills with the ability to identify root causes.