Systems & Support Analyst I

SUMMARY:

This position is a member of the Information Services organization and supports the company's network and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Install, configure, manage, maintain, test, evaluate, and repair networks, hardware, software/applications, and user accounts

· Train/instruct users in proper use and security of all systems

· Troubleshoot, repair, and resolve technical problems/issues related to computer hardware, software, and networks

· Consult with others to assess, analyze, and resolve technical problems/issues

· Analyze business information and processes to identify efficiency opportunities, implement solutions that address efficient and accurate use of resources

· Work with and/or lead project teams of system users and vendors to understand and ensure the accuracy of the data and optimal application operation.

· Execute work by determining priorities, analyzing alternatives and selecting applicable methods and procedures for completion

· Coordinate and track efforts with vendors during system outages, malfunctions, updates and upgrades, assisting as required

· Keep abreast of developments, releases, roadmaps and issues of business applications, and share the information with interested parties

· Understanding of performance metrics and monitoring system/application performance

· Creates, maintains, and analyzes documentation, reports, and logs as directed

· Performs task in a detailed and efficient manner based on the given direction

· Ensures all assigned tasks are completed as directed and on time

· Ability to cover night and weekend shifts as needed

· Participates in business continuity/disaster recovery planning and actual execution of business continuity/disaster recovery events

· Provide on-site, and on-call 7x24x365 support, as needed

· All other duties and responsibilities as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

· Strong communication, analytical, and problem solving skills

· Strong multitasking capabilities

· Self-starter with ability to work independently with minimal direction

· Strong Microsoft Office skills required

EDUCATION and/or EXPERIENCE:

· Degree in Information Technology, Computer Science or related field

· 0-3 years' related experience

CORE COMPENTENCIES:

· Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.

· Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain.

· Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.

· Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.

· Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.

· Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.

· Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn't stop at the first answer.

· Self-Development - Is actively committed to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, knows personal strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and limitations, seeks feedback, gains insights from mistakes, is open to criticism without being defensive.

· Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

· Work Quality & Thoroughness -- Pays attention to detail and is accurate in completing work assignments. Is able to complete work assignments with little direction. Sets up procedures to ensure high quality work, organizes information and materials in manner that is easily digestible by others. Carefully reviews and checks the accuracy of information.

BUSINESS TITLES:

· Desktop Support Technician

· Store Systems & Support

· Cybersecurity, Compliance, & Operations

· Application Support

· Network Administration

· Store Network & Telecommunications