Systems Support Engineer

Salary: £30,000 - 35,000 per year

• Experience in technical support, ideally within a software environment.
• Knowledge of IIS, TCP/IP, SQL Server, Azure, Active Directory/LDAP, COM/DCOM and PKI.
• Experience with case management tools and virtual machines.
• Excellent troubleshooting, analytical and communication skills.
• A proactive, customer-focused approach and the ability to manage competing priorities.
• Experience with Microsoft Entra ID, certificates, smartcards, firewalls, scripting, mobile technologies or Salesforce is an advantage.
• Willingness to participate in evening support rotas and out-of-hours on-call coverage.
• Experience supporting bespoke applications running on SQL and providing application support to external customers is relevant to the role.

• Troubleshoot and resolve complex application issues for international customers and partners.
• Support multi-tier applications across a Microsoft technology environment.
• Work with Development teams to investigate software defects and deliver solutions.
• Manage support cases, share technical knowledge and improve support processes.
• Build strong customer relationships through responsive, high-quality technical support.

• Active Directory
• Azure
• Support
• LDAP
• Mobile
• SQL
• Salesforce
• TCP/IP
• Cloud

More:

We are seeking a Technical Support Engineer to join our team in Lutterworth, Leicestershire. The role offers hybrid working, with a minimum of two days per week in the office, and exposure to an international customer base and varied technical challenges. Youll have the opportunity to expand your skills across a broad technology stack and contribute ideas that make a difference. Support hours are rota-based between 8:00 am and 10:30 pm, Monday to Friday, with out-of-hours on-call duties; occasional international travel may be required. The annual salary is £30,000–£35,000. Benefits include casual dress, an employee stock ownership plan, flexitime, free and on-site parking, private medical insurance, profit sharing and the option to work from home.

last updated 43 week of 2026