Systems Support Specialist I

Luck Companies is looking for a customer service-oriented System Support Specialist with a positive attitude and aptitude to join our corporate office team. This role focuses on help desk, hardware, procurement, enablement and production support. You'll solve technical problems using documented procedures and checklists, configure and install hardware and software, and assist IT in the rollout and support of business technology initiatives.

Why Luck?
Build your career with a company that values safety, people, continuous improvement, and
operational excellence.

What You'll Do
• Configure, install, monitor and maintain users' desktop software and hardware, including
support of the mobile workforce
• Set up user accounts, including user creation, rights and profile setup
• Assist as directed in the installation and rollout of new and upgraded software packages and
new desktop hardware
• Diagnose and resolve application, hardware and software problems using documented
procedures, and turn to specialized support associates as needed for more uncommon issues
• Monitor network and computer systems and report the results to the appropriate IT associates
• Document problems and resolutions using established procedures
• Follow up with the user community to ensure issues have been resolved and ask for feedback
on how our support can be enhanced

What You Bring
• Bachelor's degree
• 1 year of experience with Windows 2000, XP, Microsoft Office, and LAN/WAN
troubleshooting
• Computer skills (Excel, Word, Outlook)
• A customer service-oriented mindset with a positive attitude and aptitude
• Commitment: Builds the long-term success of associates, customers and community
• Creativity: Fosters an environment where ideas and innovation add value
• Integrity: Earns the trust and respect of others
• Leadership: Achieves legendary performance

Schedule & Location
Fully onsite at our corporate office in Manakin Sabot, VA, Monday through Friday, 5:30 AM to
2:30 PM, with occasional on-call Saturdays.

Pay & Benefits
The estimated range is the budgeted amount for this position. Final offers are based on various
factors, including skill set, experience, location, qualifications and other job-related reasons.

Benefits start on Day 1 of employment and include:
• Medical, dental, vision, life insurance, and long-term disability
• Paid time off: personal, vacation, holidays, and 5 well-being days
• Matching 401(k) and retirement pension

What Happens Next
You'll get a confirmation email when we receive your application, and our recruiting team will
reach out if it's a strong match.

EEO
Luck Companies is committed to creating a diverse environment and is proud to be an
equal-opportunity employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or expression, sexual orientation,
national origin, genetics, disability, age, or veteran status. We are committed to building a team
that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the
better our work will be