Systems Support - Systems Analyst - South Bank, QLD
NewBe an early applicantAbout the Opportunity
- Provide third-level support for business-critical systems and escalated queries from Global Supply and Selling Partners
- Investigate, analyse, and resolve business and system-related issues to minimise disruption and improve user experience
- Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO, and associated systems
- Monitor system performance and communicate findings to vendors and stakeholders where required
- Contribute to system enhancements and new projects as a subject matter expert
- Develop and maintain system documentation, knowledge articles, and training resources
- Provide internal training and demonstrations to support effective use of business systems
- Coordinate release management activities with vendors for system modifications and updates
- Execute functional testing and review system modification documentation
- Communicate system issues, outages, and changes to users and vendors globally
- Support software updates, functional enhancements, and change management activities
- Proactively recommend process improvements to increase system effectiveness and business outcomes
What you will need:
- Minimum 1+ years’ experience in an environment involving information analysis, problem resolution, and business process improvement
- Experience communicating information effectively through written and verbal channels
- Experience participating in meetings with business representatives and stakeholders
- Exposure to travel systems and an understanding of global booking system complexities is desirable
- Customer service experience within a support environment is desirable
- Strong problem-solving, collaboration, communication, and relationship-building skills
- Ability to perform effectively under pressure and manage competing priorities
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok 2026, Sydney 2027)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment and responsible tourism
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Please Note: applications can only be considered by candidates who are based in Brisbane and can work without restriction or requiring visa sponsorship. Remote working options are not available for this position.
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