Systems Support Technician 1 (702420) 23-I

Job Title : Systems Support Technician 1 (702420)

Atlanta, GA 30334 Hybrid

Long-Term

Must be local to Metro Atlanta

Job Summary:

1.    Serve as high level approver for specialized ServiceNow requests

2.    Confirm requests meet approval criteria and asset management requirements

3.    Inform submitters of proper requests required for desired services

4.    Work closely with NTT Service Technicians and Business Application & Technology staff to

5.    Provide some guidance for resubmitting ServiceNow requests correctly

6.    Review and update ServiceNow CMDB and DHS Asset Management inventories

7.    Promote asset management concepts and best practices

8.    Help facilitate Division office supply orders using state purchasing processes and procedures

9.    Address and escalate ServiceNow issues affecting daily operations

10.   Promote asset management concepts and best practices engaging user participation

11.   Update DHS Asset Management and ServiceNow inventories

12.   Pursue offboarded user hardware and wireless equipment returns

13.   Help track large scale technology product deliveries for Special Projects

14.   Work closely with internal and external clients to ensure overall success of Unit operations

15.   Identify hardware trends and report inventory discrepancies

16.   Maintain daily inventory summaries and weekly reports in MS Teams

17.   Provide status updates to Unit Manager

Qualifications:

•High school diploma or GED AND One year of experience, which included report writing and data collection, tabulation, computation and analysis.

•     ServiceNow experience

•     hardware asset management knowledge