Systems Support Technician
Westfalia Technologies is a leader in providing automated solutions for plants, warehouses, and distribution centers. We are seeking a motivated and customer-focused Systems Support Technician to join our team. The Systems Support Technician (Controls Support) provides field service, installation, commissioning, and technical support for automated material handling and control systems supplied by Westfalia Technologies. This role is responsible for troubleshooting PLC-based control systems, supporting customers on-site and remotely, and ensuring equipment operates safely and efficiently. The technician works closely with Engineering, Sales, and customers to deliver high-quality service and maintain system performance.
Location Requirements: Must live in one of the following states to be considered: AR, CA, CO, DE, FL, GA, ID, IL, IN, IA, KS, KY, ME, MD, MA, MI, MS, MO, NE, NV, NH, NJ, NC, OH, OK, PA, SC, SD, UT, VT, VA, WI
Job Functions:
- Perform testing, troubleshooting, and diagnostics of PLC-based control systems at customer sites
- Debug, modify, and document PLC and HMI programs for material handling equipment
- Provide on-site and remote technical support, including participation in an on-call rotation for emergency customer assistance
- Conduct control system inspections, verification, and validation during service and support visits
- Support preventative maintenance, troubleshooting, and repair of S/RMs, conveyors, palletizers, and robotic systems
- Coordinate with Engineering and Sales to resolve technical issues and meet customer requirements
- Process and follow up on parts orders and support service-related sales activities
- Complete service documentation, reports, and paperwork accurately and in a timely manner
- Maintain strong professional relationships with customers and internal teams
- Assist in production shop activities when field service work is not scheduled
- Perform other duties as assigned