T&J Team Member
| MISSION OF THE ROLE Deliver fast, friendly, and consistent hospitality for our guests. |
WHAT YOU’LL DO
You’ll be the face of T&J — greeting guests, preparing orders, keeping things spotless, and helping your teammates create an experience worth coming back for.
Your success will be measured by how well you:
● Create genuine, friendly interactions that make guests feel valued
● Deliver orders quickly and accurately, even during rushes
● Keep the front-of-house spotless — clean, stocked, and ready
● Stay aware of what’s happening around you — guests, cleanliness, teammates who need help
● Thrive in a fast-paced environment while staying calm and positive
● Treat every team member with respect and work together as one team
KEY PERFORMANCE INDICATORS
We don’t just say “do a great job” — we define it. A-Players at T&J consistently achieve:
4.5+ average guest service rating | 90%+ of transactions within target service time |
95%+ cleanliness score on audits | 97%+ attendance and reliability |
● Positive peer and manager feedback
● Consistent demonstration of our values — humble, hungry, and smart
WHAT YOU BRING
• A love for people and serving others
• Strong work ethic and reliability — you show up and give your best
• Awareness — you notice what needs to be done and just do it
• Composure under stress — you can handle a rush with a smile
• A team-first attitude — you don’t leave others hanging
• A willingness to learn — we’ll teach you everything else
WHAT YOU CAN EXPECT
● A family-style culture built on respect, teamwork, and humility
● Clear standards, training, and opportunities to grow
● Competitive pay, advancement opportunities, and recognition for excellence
● A clean, safe, and well-organized work environment