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T&J Travel Centers

T&J Team Member

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MISSION OF THE ROLE

Deliver fast, friendly, and consistent hospitality for our guests.

WHAT YOU’LL DO

You’ll be the face of T&J — greeting guests, preparing orders, keeping things spotless, and helping your teammates create an experience worth coming back for.

Your success will be measured by how well you:

● Create genuine, friendly interactions that make guests feel valued

● Deliver orders quickly and accurately, even during rushes

● Keep the front-of-house spotless — clean, stocked, and ready

● Stay aware of what’s happening around you — guests, cleanliness, teammates who need help

● Thrive in a fast-paced environment while staying calm and positive

● Treat every team member with respect and work together as one team

KEY PERFORMANCE INDICATORS

We don’t just say “do a great job” — we define it. A-Players at T&J consistently achieve:

4.5+

average guest service rating

90%+

of transactions within target service time

95%+

cleanliness score on audits

97%+

attendance and reliability

● Positive peer and manager feedback

● Consistent demonstration of our values — humble, hungry, and smart

WHAT YOU BRING

• A love for people and serving others

• Strong work ethic and reliability — you show up and give your best

• Awareness — you notice what needs to be done and just do it

• Composure under stress — you can handle a rush with a smile

• A team-first attitude — you don’t leave others hanging

• A willingness to learn — we’ll teach you everything else

WHAT YOU CAN EXPECT

● A family-style culture built on respect, teamwork, and humility

● Clear standards, training, and opportunities to grow

● Competitive pay, advancement opportunities, and recognition for excellence

● A clean, safe, and well-organized work environment

Apply

See also

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