T2 Technical Support

Job Title: Tier 2 Help Desk Technician

Job Summary:
ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This role involves hands-on troubleshooting, system maintenance, and knowledge-sharing across diverse IT environments, both remotely and on-site.

Key Responsibilities:

• Resolve complex technical issues escalated from Tier 1 support.
• Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances.
• Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies.
• Document solutions, communicate effectively with clients and teams, and follow established processes and procedures.
• Provide proactive customer service and maintain accountability through issue resolution.
• Travel locally to client sites as needed.