T24 Support Engineer

Description

Role overview
The T24 support engineer is responsible for maintaining, troubleshooting, and enhancing the Temenos T24 application. The role requires strong expertise in jBASE, system debugging, and banking operations.

Key responsibilities

1. Application support & maintenance
   Provide L2/L3 production support for T24 modules (e.g., accounts, funds transfer, payments, loans). Monitor system performance and ensure high availability. Troubleshoot functional and technical issues within T24.
2. Incident & problem management
   Analyze and resolve production issues within SLA timelines. Perform root cause analysis (RCA) for recurring issues. Coordinate with business users and vendors for issue resolution.
3. jBASE development & debugging
   Write, modify, and debug programs using jBASE. Analyze existing routines, versions, and templates in T24. Work on local developments, patches, and fixes.
4. System monitoring & batch support
   Monitor COB (close of business) and EOD (end of day) processes. Troubleshoot batch failures and ensure successful completion. Support job scheduling and performance tuning.
5. Data management
   Execute data fixes using T24 tools and jBASE commands. Validate data integrity and consistency. Work with MultiValue databases and file structures.
6. Environment & release management
   Support deployments, upgrades, and patches. Coordinate with Dev, QA, and infrastructure teams. Maintain version control and release documentation.
7. Integration & interfaces
   Support interfaces between T24 and external systems (SWIFT, payment gateways, etc.). Debug API/services-related issues. Ensure data flow consistency across systems.
8. Documentation & knowledge sharing
   Maintain support documents, SOPs, and runbooks. Provide knowledge transfer to junior team members. Document known issues and solutions.

Requirements

Experience requirements
5+ years of experience in T24 support or development. Experience in production support environments (24/7 support preferred). Prior banking or financial services experience is highly desirable.

Technical skills
Strong experience with Temenos T24 architecture and modules. Hands-on expertise in jBASE programming. Knowledge of:
- T24 components (VERSION, ROUTINES, ENQUIRY, EB APIs)
- OFS (Open Financial Services) messaging
- MultiValue database concepts
Experience with Unix/Linux environments. Familiarity with shell scripting.

Functional knowledge
Understanding of core banking operations:
- Customer accounts
- Payments & transfers
- Loans and deposits
Awareness of banking regulations and compliance is a plus.

Soft skills
Strong analytical and problem-solving skills. Ability to work under pressure in critical production environments. Good communication skills with technical and business teams. Team player with proactive attitude.

Nice to have
Experience with TAFJ (Java-based T24) is an advantage. Knowledge of integration tools and APIs. Exposure to DevOps practices and tools. ITIL certification for support processes.