Table Games Supervisor

Essential Job Functions:

• Develop and Mentor FSA Tribal Members within your department.
• Must portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• In concert with the Table Games Director, the Table Games Shift Manager is responsible for on- going daily operations and supervision of the department, guest services, cash control, budget oversight and interface with other departments’ team members, ensuring the department meets operational goals.
• Select, train, monitor, supervise and evaluate team members in accordance with organizational structure, policies, and procedures, ensuring all team members in the department understand and are accountable for their areas of responsibility.
• Act as a role model for team members; foster and encourage teamwork, morale, motivation, and open communication, promoting outstanding guest relations; maintain harmony among team members.
• Ensure compliance with applicable regulations, laws, internal policies and procedures, and internal controls and protocols.
• Assist in determining work procedures, prepare work schedules, and expedite workflow, assigning duties and issuing written and oral instructions.
• Study and standardize procedure to improve team member and department efficiency
• Preform other related duties as may be assigned by reporting supervisor.
• Understand and comply with the Eye, Hi, Goodbye program.

Core Competencies & Equipment Knowledge:

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations.
• Maintain a neat, clean, and well – groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift.
• Understand and comply with the Eye, Hi, Goodbye program.
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
• Ability to maintain a calm demeanor during stressful situations.
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
• ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain a long-term associations based on trust.
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, fax machines, and telephone.
• Regular attendance is required.