TAC SUPPORT LEVEL 1 (CAVITE) - Technical Assistance Center

Salary: ₱18,000 – ₱20,000 per month

QUALIFICATIONS

• Candidates must possess a Bachelor's Degree in IT, Computer Engineering or equivalent

• Must have knowledge and experience in Networking LAN/WAN, Cabling

• With at least 1 year of relevant experience is preferred

• Preferably has experience in a telecommunication industry

• Able to start immediately

• Amenable to work in General Trias, Cavite

RESPONSIBILITIES

• Manages and services large scale in-country data center infrastructure and facilities to ensure 24x7 operations in rotating shifts.

• Supports the organization's data center services through active 24x7 monitoring of the infrastructure.

• Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests and onsite assistance within SLA.

• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.

• Participates and supports internal and external audits for internal stakeholders and customers.

• Generates accurate and regular reports when required

• Any other duties or project as assigned by the Management.

JOB DETAILS

• Project-based

• Shifting schedule

• Location: General Trias, Cavite