(台北) Commmercial Excellence Manager

Your key responsibilities:
Tender Management

• Working with key members from various departments including Business Area managers to obtain the information required to compile and implement the bidding strategy to win tenders
• Build and review historical price trend & forecast analysis, consolidate & analyze competitors’ prices and make independent strategic decisions to participate and set winning tender prices
• Developing pricing strategies aligned with COGS and P&L
• Management of cost and price calculations in relation to tender
• Closely monitor and clarify all bid conditions, specifications and management of the tender preparation

-Coordination of tender reviews and deadlines and adjustment of frameworks given by the customers

Customer Relationship Management

• Salesforce function implementation and management
• Analyze Salesforce system and identify process inefficiencies
• Recommend sales process improvements and work with cross functional teams to correct
• In collaboration with all departments, build, direct and implement strategies in Salesforce and other management tools to review and continuously improve business operation and planning processes
• Develop customer relationships to drive revenue growth through the effective use of Salesforce in managing the opportunity pipeline
• Develop business opportunities and create valuable reports and intelligence dashboard to review sales activities and KPIs
• Creating, executing, analyzing, and monitoring dealer contracts

Sales Administration Management

• Manage the sales administration to ensure its effective support and all sales transactions are processed efficiently, accurately and economically
• Liaise with stakeholders, SCM and Finance to ensure that sales administration activities are integrated with all parts of the business and for current and future sales & marketing activities
• Coordinate and communicate between 4 PL partner (external) and stakeholders (internal), resolving both parties challenges related to service or sales and ensure its alignment
• Centralized help-desk providing support for sales systems including Salesforce, Approval etc. for the sales organization, including troubleshooting, gathering feedback and documenting processes
• Review and challenge the existing work practices and procedures, and drive improvements and change initiatives
• Lead and offer guidance and support to the stakeholders for handling daily routines
• Overall: Be responsible for GDP compliance and carry out required duties.

• The job function listed is not exclusive and shall also include any responsibilities as assigned by the Supervisor from time to time.

Qualifications and Requirements

• University degree in business, marketing, medical science, medicine, nursing or related field
• At least 10 years’ experience in healthcare industry.
• Knowledge of Sales, Tender and Procurement processes and Contract & Risk management (Extensive contract experience, preferably from a wide medical device portfolio and complex business environment, ability to negotiate contract terms and conditions.)
• Proficient in pricing analysis, COGS, and P&L management
• Strong relationship building skills, both internally across different functions and externally towards our customers and third parties.
• Self-motivated and organized
• Able to work independently and as part of a team
• Excellent in MS office

Personal and Skills

• Interpersonal & Communication skills – verbal and written in both Chinese and English
• Problem analysis and problem-solving skills
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability, initiative and stress tolerance