Talent Acquisition Operations Lead

With this growth in mind, we are looking for a Talent Acquisition Operations Lead to help power our talent engine. This person will help strengthen the systems, processes, data practices, and programs that allow us to scale thoughtfully while maintaining a human-centered approach to recruiting. The role combines hands-on recruiting coordination, candidate experience, reporting, systems administration, and process improvement, creating the operational foundation that helps recruiters and hiring teams do their best work. We're looking for someone who brings a high level of attention to detail, a process-first mindset, and a passion for creating clarity, improving how work gets done, and delivering exceptional experiences for candidates and stakeholders alike. This person will play a key role as we continue to evolve our recruiting infrastructure to support future growth.

• Coordinate complex interviews across calendars, time zones, and stakeholder groups while providing timely, professional communication to candidates and interview teams.
• Manage job postings, interview logistics, candidate records, offer-process coordination, background-checks, and other recruiting activities that keep searches moving.
• Partner with recruiters and hiring managers to reinforce timely feedback, clear next steps, and an organized hiring process.
• Establish coordination standards and capacity practices that help the team deliver consistent support as hiring volume grows.

• Own and continuously improve recruiting workflows, standards, service levels, templates, and operating practices so the team can scale with consistency.
• Serve as a business owner and subject-matter resource for the applicant tracking system and related recruiting technology, including configuration, data integrity, user adoption, integrations, process documentation, and vendor partnership.
• Partner on the evaluation and implementation of new recruiting tools, including requirements gathering, workflow design, testing, data migration, training, and change management.
• Identify operational friction, clarify ownership, and implement practical solutions that improve speed, quality, and the experience of candidates, recruiters, and hiring teams.
• Build clear documentation, playbooks, and training resources that make recruiting processes easier to understand and follow.

• Establish and maintain strong data-quality practices across requisitions, candidates, offers, sources, and hiring outcomes.
• Create recurring audits and controls that improve the accuracy, completeness, and consistency of recruiting data.
• Build and maintain reports and dashboards that provide visibility into hiring activity, pipeline health, capacity, candidate experience, source effectiveness, and other meaningful recruiting measures.
• Translate data into clear observations and recommendations that help recruiting leadership and business partners make informed decisions.

• 5+ years of relevant experience in recruiting operations, senior recruiting coordination, talent acquisition operations, People Operations, or a related field.
• Demonstrated ownership of recruiting systems, processes, programs, reporting, or operational improvements in a growing organization.
• Strong working knowledge of applicant tracking systems, scheduling tools, reporting platforms, and recruiting technology.
• Comfort working with recruiting data, including organizing, auditing, analyzing, and communicating findings to different audiences.
• Program and project management skills, with the ability to structure ambiguous work, manage dependencies, and move multiple priorities forward.
• An understanding of candidate experience as an intentional journey, with the judgment and empathy to balance efficiency with meaningful human connection.
• Excellent written and verbal communication skills and the ability to build trusted partnerships across the organization.
• High attention to detail, sound judgment, and discretion when handling sensitive or confidential information.
• A continuous-improvement mindset and the ability to anticipate needs, identify root causes, and design solutions that can scale.
• A collaborative, approachable “how can I help?” orientation, paired with the confidence to recommend changes and lead implementation.
• This role is an in-office, full-time, and exempt position. We are a work from office culture with a lot of flexibility.

• Fully paid medical, dental, and vision coverage for employees
• 401(k) with 100% match up to 3% of annual compensation
• Equity ownership opportunities for every employee
• New Business Incentive Program
• Generous employee referral bonus
• Cell phone data reimbursement
• Financial planning services discount for employees and immediate family members

• Minimum 3 weeks PTO starting Day 1
• Winter Break, Summer Friday flex-days, and 10 paid holidays
• Unlimited Volunteer Time Off plus company grant matching
• Heavily subsidized transit

• 100% reimbursement for required training, certifications, licensing, and dues
• Personal career development plans
• Richer Life Business Partner (coaching for all employees)
• Mindful Emotional & Social Intelligence training
• Annual professional & personal wellbeing stipend

• Quarterly team-building events
• Regular social events
• Employee-led book clubs, committees, and affinity groups

• Paid Parental leave (13 weeks for birthing parent and 6 weeks for non-birthing parent)
• Adoption benefits
• Anniversary milestone celebrations, including a 3-month paid sabbatical at 10 years