Talent Acquisition Specialist - Chicago, IL

Talent Acquisition Specialist

Location: Chicago, IL (Hybrid: 3 Days In-Office / 2 Days Remote)

About the Job:

The Talent Acquisition Specialist is responsible for delivering high-quality, end-to-end recruitment services that meet hiring manager expectations and business objectives while adhering to agreed service levels. This role develops and executes innovative sourcing strategies to attract, engage, and hire top talent in a cost-effective manner.

The TA Specialist serves as a trusted advisor to the hiring managers, providing market insights, recruitment expertise, and guidance on best practices throughout the hiring process. The role also supports workforce planning initiatives, recruitment analytics, talent pipeline development, and employer branding efforts.

This position requires a highly responsive, consultative, and customer-focused recruiting professional who can manage multiple requisitions simultaneously, influence stakeholders, and deliver exceptional candidate experiences.

What will you do?

1. Recruitment Delivery & Operational Excellence

• Manage full-cycle recruitment activities for assigned requisitions from intake through offer acceptance.
• Conduct detailed vacancy consultations with hiring managers to define job requirements, candidate profiles, timelines, and recruiting strategies.
• Develop and execute sourcing strategies utilizing direct sourcing, Boolean search techniques, networking, social media, referrals, talent communities, and external job boards.
• Build and maintain pipelines of qualified candidates for current and future hiring needs.
• Screen, assess, and interview candidates to evaluate qualifications, technical capabilities, cultural alignment, and organizational fit.
• Present qualified candidate shortlists with supporting assessments and recommendations.
• Facilitate interview scheduling, feedback collection, candidate debriefs, and selection processes.
• Negotiate compensation offers and manage offer acceptance processes while ensuring alignment with internal compensation guidelines.
• Ensure requisitions move through established approval workflows and recruitment governance processes.
• Maintain accurate candidate and requisition data within the Applicant Tracking System (ATS).
• Monitor recruiting metrics, service levels, and operational performance to ensure delivery objectives are achieved.
• Produce recruitment reports, pipeline analytics, hiring forecasts, and market intelligence updates.
• Identify process improvements and recommend solutions that enhance recruiting efficiency, candidate experience, and hiring outcomes.

2. Business Partnership & Stakeholder Management

• Build strong relationships with hiring managers, business leaders, HR partners, and key stakeholders.
• Serve as a recruitment advisor by providing market intelligence, talent availability insights, compensation benchmarking, and hiring recommendations.
• Deliver exceptional candidate experience through proactive and transparent communication.
• Partner with business leaders to understand workforce planning needs, volume hiring requirements, and future talent demands.
• Support diversity, equity, inclusion, and belonging initiatives through inclusive sourcing and hiring practices.
• Promote and communicate the organization's Employee Value Proposition (EVP) and employer brand.

3. Team Collaboration & Leadership Support

• Partner with Recruitment Managers and Sourcers to ensure effective recruitment delivery.
• Provide coaching, guidance, and best-practice support to recruiting team members as needed.
• Assist in prioritization of recruitment workload and escalations.
• Support strategic talent acquisition projects and continuous improvement initiatives.
• Act as a backup for the Recruitment Manager when required.

4. Market Intelligence & Technical Expertise

• Stay current on labor market trends, recruitment technologies, sourcing methodologies, and employment legislation.
• Leverage data analytics and ATS reporting to drive recruiting decisions and hiring outcomes.
• Conduct competitor talent mapping and workforce intelligence research.
• Utilize sourcing tools and technologies effectively to identify passive and active talent.
• Support recruitment projects, hiring campaigns, and talent attraction initiatives.

What will you bring?

• 3-5 years of full-cycle recruiting experience.
• Experience recruiting technical talent including:
• • Desktop Support Engineers
  • Network Engineers
  • Service Desk Professionals
  • Infrastructure Engineers
  • Field Services Technicians
• Experience managing 25-40 concurrent requisitions.
• Experience supporting hiring across multiple U.S. states.
• Experience within MSP, ITO, Managed Services, Technology Services, or similar environments preferred.
• Exposure to international recruiting is preferred.

Education

• Bachelor's degree preferred or equivalent combination of education and recruiting experience.

Knowledge & Skills

• Strong knowledge of sourcing strategies and candidate attraction methodologies.
• Proficiency with ATS platforms and recruitment analytics reporting.
• Understanding of employment laws and compliance requirements across multiple states.
• Strong stakeholder management and consultative recruiting skills.
• Experience with compensation benchmarking and offer negotiations.
• Excellent communication, influencing, and relationship-building abilities.
• Strong organizational skills and ability to manage competing priorities in a fast-paced environment.

Success Metrics

• Time-to-fill
• Quality of hire
• Hiring manager satisfaction
• Candidate experience scores
• Direct sourcing percentage
• Offer acceptance rate
• Diversity hiring outcomes
• ATS data integrity

Technology Requirements

• Workday, SuccessFactors, Greenhouse, iCIMS, Taleo, or similar ATS experience
• LinkedIn Recruiter proficiency
• Advanced Boolean sourcing capabilities
• CRM/Talent Pipeline Management experience

Compliance Knowledge

• OFCCP
• EEO
• Multi-state employment regulations
• Recruitment process audit readiness

What we will offer:

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Benefits:

• Medical/Dental & Vision Plan
• Parking at location
• PTO

Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.