Talent Development & Sales Training Specialist

SUMMARY OF RESPONSIBILITIES:
The Company proudly promotes its strong core values, which are 1) Freedom to Innovate, 2) Everyone and Everything Matters, 3) Excellence in Delivery, 4) Time to Understand…and 5) Real Love.

Responsible for training in sales and recruiting processes and techniques for the Field Staffing Division employees. Responsible for training in branch manager processes and techniques.
Training includes one-on-one and group facilitation settings. Partial involvement with creating and developing training materials.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (each duty and function listed indicates % of time):

• Facilitate group training, both virtually and in person, covering sales methodology, recruiting, client communication, customer service, relationship development, role-play, and branch leadership skills. 25% Provide individualized coaching and skill development based on performance needs, observation,
  business priorities, and developmental opportunities. 20%
• Design, coordinate, and facilitate national webinars, workshops, and learning initiatives, including reinforcement and follow-up activities. 10%
• Serve as a training consultant and primary point of contact for assigned regions and business leaders; identify performance gaps and recommend appropriate learning, coaching, or performance solutions. 10% Develop and maintain training curriculum, facilitator materials, job aids, exercises, assessments, and other
  learning resources aligned with business needs and organizational standards. 10%
• Partner cross-functionally with Sales Enablement, Talent Development, Operations, MIS/IT, field leadership, and other departments on national initiatives, technology implementations, pilots, and process changes. 10%
• Support the adoption of new technology, processes, and tools by participating in testing, translating functionality for field applications, developing training materials, gathering user feedback, and supporting rollout. 5%
• Evaluate training effectiveness and business impact using participant feedback, performance observations, adoption measures, and relevant business metrics; recommend improvements based on findings. 5%
• Research and recommend emerging sales, recruiting, learning, technology, and AI practices that may improve employee performance or training effectiveness. 5%

MARGINAL FUNCTIONS (each function listed indicates % of time):

• Other duties as assigned. 5%

REQUIRED QUALIFICATIONS:
Staffing industry sales and recruiting experience. Coaching and troubleshooting experience. Experience with facilitating group training. Commute to local offices up to 25% of the time. Travel to offices outside of local geography up to 25% of the time.

SUPERVISION EXERCISED/ # OF STAFF:
None

LANGUAGE/COMMUNICATION SKILLS (written & verbal):
Professional level required. Position requires communication with all levels of the organization.

COMPUTER/SYSTEM SKILLS REQUIREMENTS:
Intermediate Microsoft Word, Excel, PowerPoint, Outlook, Canva preferred. Advanced level knowledge of company computer system functions. LLM prompting.

SKILLS REQUIREMENTS:
Self-motivated and highly accountable. Exceptional organizational skills, able to multitask and work with little supervision. Reliable attendance is a must. Excellent communication, conflict management, and emotional maturity. Attention to detail, including proofreading one’s own work.

• Applied Artificial Intelligence: Demonstrated ability to effectively use approved generative AI tools to research, brainstorm, summarize, analyze, develop learning content, and improve individual productivity. AI Prompting & Iteration: Ability to provide effective instructions and context to AI systems, refine prompts and outputs iteratively, and select appropriate AI tools for different business needs.
• AI Output Evaluation: Ability to critically review AI-generated information for accuracy, relevance, bias, completeness, tone, and alignment with company standards rather than relying on AI output without validation.
• Responsible AI Use: Understanding of appropriate data privacy, confidentiality, intellectual property, security, and ethical considerations when using AI tools in a business environment.
• AI-Enabled Learning Design: Ability to use AI appropriately to accelerate development of facilitator guides, scenarios, role-plays, coaching resources, assessments, communications, and other training materials.
• AI Workflow Improvement: Ability to identify repetitive or inefficient work processes that could be improved through AI, automation, or emerging technology and participate in testing and implementation of those solutions.
• Emerging Technology Fluency: Demonstrates curiosity and adaptability with AI, automation, and emerging technologies; can experiment with new tools, translate business problems into potential technology-enabled solutions, participate in pilots and testing, and communicate findings to both technical and non-technical stakeholders.

CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:
None required

WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES:
The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.

MENTAL DEMANDS (list below indicates % of time):

• Coordinating 50%
• Strategizing 40%
• Problem-solving 40%
• Editing and proofreading 40%

PHYSICAL DEMANDS (list below indicates % of time):

• Stand: up to 25% (95% when facilitating a training class)
• Sit: up to 95% (5% when facilitating a training class)
• Squat: up to 30 times a day
• Walk: up to 3 miles a day
• Bend: up to 50 times a day
• Repetitive Motion: up to 100% (typing)
• Climb: up to 5 flights of stairs a day
• Twist: Yes
• Operate Equipment: Computer and associated devices
• Air and other public transportation Business Travel: up to 50%
• Driving: up to 150 miles one-way
• Lifting (lbs): up to 20 lbs
  • Percentage of time Low Lifting: 1%-5%
  • Percentage of time High Lifting: 1%-5%
• Carrying (lbs): up to 20 lbs
  • Percentage of time Carrying: 1%-5%
  • Percentage of time Carrying: 1%-5%