Talent Pipeline Operations Lead — Client & Data Enablement

Talent Pipeline - Operations Lead with English or French

Poland

Job Info

• Job Identification 9341
• Job Category Client Experience
• Locations Poland

Job Description

Within the Client & Business Strategy (CBS) Division, our Client Integration team “Parties Solutions” is looking for a candidate to manage Euroclear parties data and reporting setup (Global Custodians, Broker Dealers, Investment managers, Central banks,…). The Client & Business Strategy (CBS) Division is responsible for new business generation, business growth and client dedication & retention, through sales, relationship and account management and direct client support.

We work in a hybrid model, with 2 days per week in the Kraków office.

Role

• Perform connectivity setup for the Euroclear parties (clients and others) through entity specific and group applications mainly for client testing
• Subscription Management: perform subscription setup to reports and services through entity specific and group applications mainly for client testing
• Resolve client and IT escalations wrt data/connectivity setup – fixes might need to be done in the testing environment or in production
• Be the go-to person for voicing requirements in the frame of Projects. Reviewing requirements and assessing the impacts on our tools and SOPs.
• Project rollout : create/adapt SOPs and take ownership of the ‘internal’ rollout of these.
• Daily client interaction ( external/internal)
• Attend daily whiteboard sessions, raise issues, and propose – when possible - pragmatic, constructive ideas
• Coach more junior people/coach the ‘parties configuration’ teams when there are project impacts to be implemented

Your Profile

• Organized and detail-oriented
• Stress resilient
• Proficient in English: strong written and verbal communication skills
• Analytical
• Proactive
• Team player – positive mindset
• Client focused
• Salesforce experience/SNOW experience is a nice to have
• Coaching skills
• Knowledge on the tools used for data/subscription setup is a “nice to have”