Talent Pool: Customer Service Representative | Metro Manila (Remote)
Posted
Description
Are you looking for home-based work as a Customer Service Representative for overseas clients?
Do you have excellent communication skills, a passion for helping people, and the drive to deliver outstanding customer experiences from the comfort of your home? Join our VirtualStaff365 Talent Pool today.
About Us
VirtualStaff365 connects talented design professionals in the Philippines with growing international clients. We build long-lasting remote careers guided by our core values of respect, integrity, well-being, generosity, and excellence.
What Our Clients Offer
- Collaborative creative environments that value your unique visual ideas and design perspective.
- Opportunities to work with top-tier tools, modern creative software, and asset libraries.
- Supportive, passionate marketing and design teams where you can collaborate with creative leads and expand your skills.
- Diverse project scopes, ranging from brand identities and social media campaigns to high-converting web visuals and dynamic video content.
Requirements
We are searching for a professional, empathetic Customer Service Representative who possesses:
- Minimum of 2 years of proven experience in a customer service, call center, or remote support role.
- Proven hands-on experience handling omni-channel support environments across voice (inbound/outbound), live chat, and email/ticketing channels.
- Demonstrated track record of meeting or exceeding performance metrics, including CSAT, QA scores, and ticket volume.
- Intermediate proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk, HubSpot) and cloud telephony/VoIP software (e.g., RingCentral, Aircall, Talkdesk).
- Familiarity with team collaboration tools such as Slack, Microsoft Teams, Zoom, and Google Workspace.
- Advanced verbal and written English communication skills, characterized by a neutral accent, articulate pronunciation, active listening, and an empathetic tone.
- Strong critical thinking and troubleshooting capabilities to resolve issues, de-escalate frustrated customers, and achieve first-contact resolution.
- Exceptional multitasking and organizational skills, with the ability to manage multiple tools, databases, and chat windows simultaneously in an unsupervised work-from-home environment.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits
Skills
As published by workable · 25 questions · 4 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Summary, Resume, Cover letter
Short answers (8)
- If you are shortlisted, we would like to contact you on Google Chat or MS Teams. Please provide your email ID ("MS Teams - sample@email.com")
- Please provide a link to your LinkedIn profile account.
- Please upload a 1-2 minute VIDEO recording summarising your work experiences. You can use any platform you prefer. Once recorded, upload your video to your preferred drive and share the link here. Ensure the link is accessible to anyone with the link. Record in your working area, ensure a quiet environment and maintain a professional appearance. Note that this is MANDATORY, and we cannot proceed with your application without it.
- Are you based in Metro Manila? In which city/province are you based?
- What other systems, like CRM or ticketing platforms, do you have prior experience with? Please specify.
- Do you currently have any full-time, part-time, or side commitments? If yes, how much notice do you need to render, and how soon would you be able to start and fully commit to this role?
- Will you require maternity/paternity leave within the next 12 months? If not, then do you have any prior planned leaves? Please specify.
- What is your current internet service provider, and what alternative or back-up internet connection do you have in place?
Pick from a list (10)
- We’re seeking someone who can dedicate themselves fully to the role. Please apply only if you are not currently employed in another full-time position or can transition out of it before starting. Can you confirm that you’ll be available to start this role without any conflicting commitments, including part-time, full-time, or freelance work?
- Please note that as a requirement, we will implement a Time Tracker system. Its purpose is to ensure transparency for our clients, indicating our active involvement in our tasks, and to maintain an accurate record of daily working hours. Could you please confirm your willingness to use this system?
- If you are hired by us, you will be engaged under a Philippines Employment Model contract, which means your government-mandated benefits will be fully covered and seamlessly managed on your behalf. Would you be comfortable with this arrangement?
- Do you have at least 2 years of proven customer service, call centre, or remote support experience?
- Are you comfortable handling a high volume of inbound or outbound calls?
- Are you willing to work on weekends?
- How many monitor/s do you have available?
- I hereby authorise VirtualStaff365 to contact my previous employers, supervisors, and references for the purpose of verifying my employment history and qualifications. I consent to the collection and processing of my personal data in accordance with the Philippines’ Data Privacy Act of 2012 (Republic Act No. 10173).
- Please note that an active NBI clearance is required before we can process your application. Candidates without an active NBI clearance will not be considered until they obtain one. Do you understand and agree to this requirement?
- Do you currently have an active NBI clearance?
Written answers (4)
- What account or what type of industry have you previously supported? Please specify.
- In 100 words, please tell us about those experiences you had that is related to this role.
- Please provide two direct report reference contacts (Name and Mobile No./Email add)
- If Only Applicable: If you selected "HIT", please briefly state the reason for the HIT (if known), and how many working days you were advised it would take to process. Write N/A if not applicable.
Attachments (3)
- Please attach a screenshot of your PC/Laptop specs.
- Please upload a screenshot of your internet speed test result using this link: https://fiber.google.com/speedtest/. STEPS: (1) Use Google Chrome browser (2) go to https://fiber.google.com/speedtest/ (3) Change the server to any Melbourne/Sydney provider (4) run the speed test (5) take a screenshot.
- Please upload a digital copy of your valid NBI Clearance. We also accept a screenshot of your NBI appointment or a valid Police Clearance as an alternative.