Talent Pool - Customer Support Agent with Dutch
We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Gran Canaria. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career.
What you will do:
- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
- Identify appropriate problem-resolution procedures using customer-specific information.
- Be the SPOC (Single Point of Contact) within the service provider for the incident originator.
- Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled.
- Enthusiastically coordinate progress throughout the entire lifecycle of the incident.
- Escalate unresolved issues to support leads, designated (Client) service group.
Our requirements:
- Availability to work on rotative shifts (Morning, Afternoon, Night)
- Availability to work on rotative days (You will always have 2 consecutive days free, but they will rotate)
Why you will love working here:
- Training and development crafted to your individual goals and needs.
- Continuous long term career opportunities and professional growth in a global company.
Possible future roles:
Quality Analyst
Serivice Delivery Supporter
Team Leader
Level 2 agent
What happens next?
Quick conversation with HR (via Phone)
Interview with a Manager/IT expert/project representative
Feedback (1-5 business days after the interview)
* The disability certificate will be highly valued *