Talent Pool | Integrated Logistics Senior Operations Specialist
The primary purpose of this position (Ops Specialists) is to coordinate and plan the customer orders / shipments accordingly to the agreed upon account scope, in addition, to all the customer inquiries regarding visibility and status of the shipments along with complaints and ad hoc requests. The role ensures the enabling of acceptable customer satisfaction, business growth, productivity improvement and collaboration across the different business involved parties.
How you create impact
- Manage activities related to the Ops Specialist function within the Bogota LCC; Accomplished by direct-line management of Ops Supervisors.
- SOP (Standard Operations Procedure) and WI (Work Instruction) execution, observing and maintaining the customer service and service level agreements for all new and existing clients.
- Represent KN in meetings and conference calls, including service demonstrations during customer visits and internal and/or external audits.
- Manage and solve medium and high business issues with involved parties such as IT, procurement, quality or regional/ global LCCs at management level.
- Quality audits related to general and client-specific quality programs, including GxP.
- Identification of opportunity areas to increase operational productivity, in collaboration with Ops Manager and LPO’s, using advanced analytical tools for Root Cause Analysis and issue discovery
- Understand the current operational landscape within KN IL and utilize lessons-learned to continuously assist in future customer implementations
What we would like you to bring
- Bachelors University degree in International Business or related careers.
- Proven experience of any of the three transportation models (Air, Sea, Road). At least 5 years.
- Desirable Experience within the 4PL model and Operational Planning and Customer Service background.
- English skills advanced.
- Ability to support root cause analysis and operational improvements.
What's in it for you
Are you ready to drive logistics excellence at the heart of global supply chain operations? As an Operations Specialist, you'll be the key link between customer satisfaction and operational precision.
If you're a proactive professional with a background in international business, intermediate English skills, and a passion for logistics, this is your chance to shape the future of integrated logistics solutions.