Job Summary:
Uses advanced technical skills related to learning management systems, multimedia design, assessment systems, communication tools, streaming media platforms, and multimedia creative applications to meet unique and often "new" requirements related to online course design and development. Analysis of project requirements requires in-depth evaluation and understanding of learning goals, perhaps woven through a series of courses, and how technology tools facilitate creation of content and management of data related to behavior and performance. Interacts with senior internal and external personnel and has an exceptional command of communications that represents the organization. May assume responsibility for a program of courses offered at a university or with university affiliates. Provides guidance to other instructional designers, particularly across campus partnerships.
The Talent Program Design & Facilitation role creates engaging, practical, and scalable learning experiences that help UCSF employees and people leaders use talent practices effectively across the employee lifecycle. The role translates talent strategies, processes, and expectations into clear, accessible learning experiences across performance management, goal setting, engagement and action planning, individual development planning, career development, coaching, onboarding, executive onboarding, feedback, crucial conversations, and other interpersonal skills programs.
Combining learning experience design, digital design, visual design, facilitation, and practical AI fluency, this role develops high-quality virtual learning experiences, PowerPoint presentations, eLearning, facilitator resources, job aids, and other learning materials. The role partners with talent subject matter experts to turn complex content into simple, useful experiences that employees and managers can apply immediately.
Department Summary:
The Office of Organizational Effectiveness strengthens organizational capability across UCSF by helping leaders, teams, and the enterprise perform at their best. The function integrates leadership development, talent systems, organizational optimization, and innovation to create practical solutions that improve how work gets done and enable people to grow, lead, and deliver on the UCSF mission.
% of time | Essential Function (Yes/No) | Key Responsibilities (To be completed by Supervisor) |
| 35 | Yes | Talent & Learning Experience Design - Design and develop an annual portfolio of learning experiences supporting key talent and organizational priorities, including performance management, goal setting, employee engagement and action planning, individual development planning, career development, coaching mindset, onboarding and executive onboarding, giving and receiving feedback, crucial conversations, and other interpersonal and leadership capabilities.
- Translate complex talent practices, organizational priorities, and performance needs into practical and engaging learning experiences that enable employees and people leaders to understand expectations, build relevant capabilities, and effectively apply learning in the workplace.
- Architect and implement AI-enabled, scenario-based learning solutions that leverage existing AI capabilities to deliver immersive role-play experiences, adaptive practice, and scalable skill development.
- Design and operationalize Career Pathway learning solutions that align technical and professional capability development with defined competencies, role progression, and organizational workforce priorities.
- Develop scalable learning solutions focused on emotional intelligence, effective feedback, and conflict de-escalation, translating complex interpersonal competencies into structured, practice-based learning experiences that strengthen leadership effectiveness and team performance.
- Partner with talent subject matter experts and key stakeholders to analyze learning and performance needs and develop learning objectives, instructional content, activities, practice opportunities, assessments, and supporting resources tailored to the needs of UCSF employees and people leaders.
- Apply advanced instructional design, learning technology, and multimedia expertise to design and develop complex online and blended learning experiences. Map learning objectives and outcomes to instructional activities and assessments, and leverage learning management systems, multimedia applications, assessment tools, and other technologies to support delivery, learner interaction, and the collection and analysis of learning and performance data.
- Evaluate learning requirements and determine appropriate instructional strategies, technologies, and delivery approaches to address complex or emerging learning needs, including requirements that may span multiple courses, programs, or talent initiatives.
- Collaborate effectively with instructional designers, talent and technology professionals, faculty, subject matter experts, and other internal and external partners. Provide instructional design guidance and recommendations and exercise diplomacy, sound judgment, and professionalism in communications across stakeholder groups.
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| 25 | Yes | Digital & Visual Learning Design - Design and develop polished, engaging presentations, digital learning resources, job aids, templates, facilitator materials, and other learning assets that support a range of talent, learning, and organizational initiatives.
- Apply advanced instructional, visual, multimedia, and digital design principles to translate complex information into clear, intuitive, accessible, and engaging learning experiences for diverse audiences.
- Ability to apply critical media theory with hands-on production of learning solutions.
- Create cohesive, high-quality learning experiences across virtual, digital, multimedia, and presentation-based formats, ensuring consistency in instructional approach, visual design, accessibility, and user experience
- Develop multimedia and interactive learning content using advanced creative applications and learning technologies, including interactive activities, simulations, video and audio components, graphics, animations, and other digital assets that support defined learning objectives and outcomes.
- Evaluate learning objectives, audience needs, content complexity, and delivery requirements to determine appropriate visual, multimedia, and technology solutions, including approaches for new or evolving learning requirements.
Establish and manage detailed development and production schedules for individual courses, learning experiences, or multiple courses within broader programs. Coordinate content development, multimedia production, stakeholder review, quality assurance, and delivery to ensure learning assets are completed according to established requirements and timelines. Collaborate with instructional designers, talent professionals, technology partners, subject matter experts, and other stakeholders to establish design standards, solve complex design and production challenges, and provide guidance on effective use of digital, visual, and multimedia learning approaches.
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| 25 | Yes | Program Facilitation & Delivery - Delivering Enterprise-wide solutions to thousands of learners ongoing throughout the year
- Deliver engaging virtual and instructor-led learning experiences for employees and people leaders across UCSF, adapting facilitation approaches to audience and program needs.
Apply advanced facilitation techniques that encourage participation, practice, reflection, and practical application of talent practices, leadership capabilities, and interpersonal skills. Develop and maintain facilitator guides, learning materials, technology, and supporting resources to ensure consistent, accessible, and high-quality program delivery. Lead job, task, and learning needs analyses for specialized programs, translating findings into appropriate instructional strategies, learning activities, and delivery approaches.
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10 | Yes | eLearning Development & Learning Technology - Design, develop, publish, and maintain complex self-paced eLearning experiences in Cornerstone and related learning platforms, applying advanced instructional design and learning technology expertise.
Evaluate learner needs, objectives, participation data, and feedback to optimize digital learning for usability, accessibility, engagement, and practical workplace application. Apply advanced digital tools, learning technologies, and AI-enabled capabilities to create interactive learning experiences, improve content development and delivery, and support measurable learning outcomes. Research and evaluate emerging learning technologies and platform capabilities, recommending and implementing solutions that address evolving talent and learning needs.
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5 | Yes | Innovation & Continuous Improvement - Analyze learner feedback, participation data, and evolving needs to continuously improve the quality and effectiveness of talent learning experiences.
- Pilot and evaluate emerging instructional approaches, technologies, and AI-enabled tools to improve learning design, delivery, and efficiency.
- Identify and implement innovative opportunities to simplify, strengthen, and scale how employees and people leaders learn and apply UCSF talent practices.
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Required:
- Bachelor's degree in related area and / or equivalent experience / training.
- Min 10 years related experience
- Experience as an instructor, teacher or facilitator to myriad audiences
- Ability to create AI enabled scenario-based learning sessions and experiences
- Expertise and experience delivering scalable enterprise solutions
- Expertise and experience creating and delivering sensitive subject matter training such as conflict resolution, empathy, emotional intelligence, psychological safety and de-escalation training
- Advanced ability to architect career pathway training in partnership with workforce development
- Advanced ability to conduct analysis and develop recommendations, demonstrating organizational and problem-solving skills.
- Advanced analytical, verbal, written, and interpersonal communication skills, collaboration, and negotiation skills.
- Advanced knowledge of instructional design principles and learning strategies, including needs analysis, backwards design, learning outcomes and assessment design, and instructional approaches including lecture, discussion, activities, projects, etc.
- Advanced knowledge of the technical tools and platforms required to achieve the delivery of engaging and media-rich online learning content, and of trends in the use and effectiveness of educational technology and learning.
- Advanced knowledge and skills with relevant business software systems and content creation tools.
- Advanced knowledge of applying adult learning theories and education methodologies in creative ways.
- Advanced knowledge of e-learning strategies including but not limited to courses (e.g., processes and technologies, etc.).
- Expert level skills in application of planning, resourcing and monitoring of effective design life cycles of training and other learning and performance solutions to support the organization.
- Thorough knowledge to conduct appropriate job and task analyses in the context of instructional design of technical or specialized training.
Preferred:
- Knowledge of accessibility practices for digital learning and presentations.
- Advanced knowledge of organization policies and procedures, including policies that impact online course development.
- Advanced understanding of business strategies and market priorities related to online learning and achievement of organizational goals.
- Relevant learning, design, facilitation, or digital learning certifications
