【桃園廠】全球客服管理 課長/副理

一、主要工作內容：
1 - Take lead of the RMA CFT (Customer-Facing Team) to handle DOA/RMA issues.
2- Join the customer regular meeting and reporting the progress.
3 - Take lead on third-party management, including in overseas 3rd party e.g. India.
4- Analysis failure, e.g., identify commonalities; cross-functional communication is needed to determine the root cause (Top 10 report).
二、次要工作內容：
1- Provide customers with answers to all RMA-related issues.
2- Co-work with IT to reduce the time required to generate manual reports.