Tax Resolution Advocate

You will resolve payroll tax notices and deliver a high-quality customer experience. You will research tax laws, investigate discrepancies, document cases, communicate with customers and government agencies, manage a daily notice queue, collaborate with partner teams, use AI tools, and identify process improvements.

Responsibilities

• Provide exceptional customer service
• Interact with customers by email and phone
• Research and resolve payroll tax notices
• Document cases clearly and concisely
• Collaborate with Compliance, Engagement, and Tax Operations teams
• Communicate with government agencies under supervision
• Manage time to meet goals
• Use AI tools in workplace applications
• Handle a daily queue of tax notices
• Update cases and inform customers of changes
• Escalate issues to peers when needed
• Participate in team meetings
• Support fellow Tax Resolution Advocates

Requirements

• 3-5 years of payroll experience
• Notice resolution experience is a plus
• Cross-functional collaboration
• AI tools
• Customer satisfaction
• Operational efficiency
• Multiple-priority management
• Analytical skills
• Problem-solving
• Written and verbal communication
• Organization
• Process improvement

Benefits

• Equity (RSUs)