Clinic Assistant (Operations & Patient Experience)

Location: Fortune Centre, Singapore

At THE TCM FOLKS, we are a modern specialty TCM pain clinic dedicated to helping people move and feel better. We combine Traditional Chinese Medicine with patient education and evidence-informed care to provide a premium healthcare experience.

We're looking for someone who is warm, organised, proactive and enjoys working with people. No prior TCM experience is required—we value attitude, willingness to learn and attention to detail above all else.

What You'll Be Doing

Patient Experience

• Welcome and attend to patients warmly and professionally.
• Manage appointment bookings and enquiries across WhatsApp, phone calls and online platforms.
• Guide patients through their first visit and ensure a smooth clinic experience.
• Follow up with patients regarding appointments and treatment plans where required.
• Handle payment collection and basic cashiering duties.

Clinic Operations

• Prepare treatment rooms before and after each consultation.
• Ensure the clinic is clean, well-organised and operating smoothly throughout the day.
• Manage inventory levels and replenish clinical supplies.
• Assist in maintaining clinic SOPs and daily operations checklists.
• Coordinate physician schedules and manage day-to-day administrative matters.
• Perform basic data entry and reporting tasks.
• Assist in packing and dispensing of herbal medication
• Support operational projects and process improvements when required.

Growth Opportunities

As our clinic grows, you may have opportunities to take on responsibilities such as:

• Training new clinic assistants.
• Managing clinic operations and workflows.
• Assisting with marketing initiatives and patient engagement projects.
• Supporting future clinic expansion plans.

We're Looking For Someone Who Is

• Friendly and enjoys interacting with people.
• Organised and detail-oriented.
• Proactive and willing to take ownership of their work.
• Able to multitask in a fast-paced environment.
• Comfortable using technology and learning new systems.
• Adaptable and enjoys solving problems.

Preferred Qualifications

• Prior experience in healthcare, customer service, hospitality or administrative roles is a bonus but not required.
• Proficiency in English and Mandarin is required.
• Comfortable using basic computer applications.

If you're someone who enjoys helping people and takes pride in delivering excellent service, we'd love to hear from you.