Tea Server - PT

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Tea Server will be responsible for guiding our guests through an immersive tea experience, anticipating their needs and delivering the highest personalized service and attention.

Responsibilities

• Provide an immersive tea experience by guiding guests through tea offerings, menu selections, and the Southall seed-to-table philosophy
• Communicate guest orders, special requests, and dietary needs to the kitchen and bar using the hotel’s point-of-sale system; coordinate food and beverage timing to provide a seamless tea service
• Review completed orders against the guest’s original request and deliver food and beverages to the guest table or lounge chair in a timely manner, ensuring proper presentation and quality
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Read each table and adapt to the guest, creating a customized experience for a variety of local guests, international travelers, and building residents alike
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals
• Breakdown, clean and set-up of tables and chairs
• Work harmoniously and professionally with co-workers and supervisors
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
• Perform additional duties and projects as assigned by Southall Leadership