Teacher Success Specialist

Position Overview

At Stukent, our mission is simple: Help educators help students help the world. In our CTE division, we believe that when teachers succeed, students thrive.

We’re looking for a Teacher Success Specialist in our Eastern region who is passionate about supporting educators, solving problems, and creating positive experiences that drive long-term engagement and retention.

The ideal candidate is a proactive, detail-oriented problem solver with excellent communication skills and a collaborative mindset. They are adaptable, eager to learn, and committed to delivering results while having fun along the way.

As a Teacher Success Specialist, you’ll serve as a key point of contact for educators, providing timely, personalized support and helping teachers get the most out of Stukent’s products. You’ll respond to inquiries, resolve issues, support onboarding, and ensure accurate reporting of product feedback, feature requests, and bugs. You’ll also work closely with the Customer Success, Support, and Product teams to improve communication, coordinate product updates, and create a consistent, positive teacher experience. Your ultimate goal: Help teachers feel supported, confident, and successful using Stukent’s products.

Location: Lexington, KY

Typical Job Duties

Response Time and Delegation

• Serve as a first point of contact for teacher inquiries, providing timely and accurate responses.
• Troubleshoot and resolve educator issues efficiently with empathy and professionalism.
• Identify when to escalate complex issues and delegate appropriately to Support or Success team members.
• Maintain a strong sense of urgency and accountability to ensure rapid issue resolution.
• Prioritize incoming teacher requests to balance immediate needs with long-term support goals.

Success Liaison

• Collaborate with the VP of Customer Success – High School to ensure consistent communication between Success, Support, and Product teams.
• Document and communicate feature requests, bug reports, and product feedback from teachers to relevant internal teams.
• Help coordinate the rollout and communication of product updates and new features to internal stakeholders and educators.
• Translate technical issues or product changes into clear, educator-friendly language.
• Contribute insights from teacher interactions to improve customer experience strategies and retention efforts.