Team Coordinator / Multilingual Interpreter

About the Role
We're hiring a Team Coordinator / Multilingual Interpreter to support day-to-day operations for a growing language services company serving clients across the U.S. with a distributed, global team. This dual-function role blends hands-on coordination of interpreter assignments with active interpreting work of your own. You'll keep schedules, communication, and quality on track for a roster of interpreters, while also stepping in to interpret sessions in your own language pair(s). It's a great fit for someone who is both a strong organizer and a skilled linguist.
What You'll Do
Team Coordination
Coordinate daily assignment scheduling, confirming interpreter availability well ahead of session start times.
Serve as the point of contact for interpreters on your team — answering questions, resolving scheduling conflicts, and escalating issues as needed.
Track and follow up on interpreter confirmations, cancellations, and no-shows, filling gaps quickly to avoid missed sessions.
Monitor interpreter session quality using standardized quality-monitoring reports and provide constructive feedback.
Maintain accurate records of interpreter availability, certifications, and assignment history.
Support onboarding of new interpreters joining your team, including orientation on tools, protocols, and expectations.
Participate in regular team check-ins to flag staffing gaps, share updates, and align on priorities.
Interpreting
Provide accurate, professional interpretation (consecutive and/or simultaneous) in your language pair(s), following industry code of ethics and confidentiality standards.
Interpret across settings that may include legal, medical, educational, or general business contexts, depending on assignment.
Prepare for assignments by reviewing relevant terminology and context in advance when provided.
Maintain professionalism, neutrality, and accuracy in every session, and document any issues encountered.
Who You Are
Bachelor's degree required (any field).
Proven experience as a professional interpreter, plus prior experience in scheduling, coordination, or team support.
Fluent in English and at least one additional language, at a professional interpreting standard, across speaking, reading, and listening.
Before applying, please test your English level using the free EF SET English Test and include your score/certificate with your application.
Resume demonstrating proven, relevant experience, plus professional references who can confirm your work.
Reliable home office setup: a computer, one to two additional monitors, a quiet working environment, and a stable, dependable internet connection.
Trustworthy and self-directed — able to work independently and reliably with minimal supervision, as well as collaboratively when needed.
Energetic and engaged, bringing genuine knowledge and judgment to the business rather than just following instructions.
Disciplined about applying SOPs and documented processes consistently, without cutting corners.
Strong organizational skills and comfort managing a high volume of scheduling changes under time pressure.
Clear, professional written and verbal communication.
Nice to Have
Court/legal or medical interpreter certification.
Experience with interpreting/dispatch platforms or scheduling software.
Proficiency in a third language.
Experience supporting school district, judicial, or healthcare client accounts.
Key Performance Indicators
KPI Target Frequency
Assignment fill rate for your team (confirmed coverage before session start) ≥ 98% Weekly
On-time interpreter confirmations ≥ 95% Weekly
No-show / late cancellation rate on your team < 2% Monthly
Average client quality score for your interpreting sessions ≥ 4.5 / 5 Monthly
Team roster documentation accuracy (availability, certifications) 100% Monthly
Staffing gaps resolved within same business day ≥ 95% Weekly
SOP adherence across coordination and interpreting work 100% Ongoing
Key Skills
Interpreting
Interpreting proficiency — accurate, professional consecutive/simultaneous interpretation in your language pair(s), following confidentiality and ethics standards.
Clear bilingual communication (C2 English + target language) — fluent across speaking, reading, and listening.
Coordination
Scheduling & team coordination — managing interpreter availability, confirmations, and last-minute staffing gaps under time pressure.
Multitasking & prioritization — juggling multiple interpreters' schedules and shifting assignment needs simultaneously without dropping coverage.
Conflict resolution — smoothing over scheduling clashes, last-minute cancellations, or interpreter/client friction calmly and quickly.
Attention to detail & recordkeeping — keeping availability, certification, and assignment records accurate and current.
Proactive problem-solving — spotting a coverage gap before it becomes a missed session and filling it fast.
Time management — meeting confirmation deadlines (e.g., the 72-hour window) consistently across a full roster.
Interpersonal/people management — coaching interpreters on quality feedback and keeping team morale steady.
Adaptability — handling last-minute changes in client needs, session types, or language demand without losing organization.
Basic tech fluency — comfortable learning and working across scheduling/dispatch platforms and shared trackers.

Location: Remote - Anywhere

Skills required for this job:

• Court Representation
• Dispatch management
• Employee onboarding
• Language interpretation
• Medical interpretation
• Quality monitoring
• Scheduling
• Team management