Team Lead Account Management

You build, mentor, and coach account managers who grow strategic merchant relationships and payments revenue. You drive commercial growth, set team goals, coach strategic account activities, engage executives, communicate merchant needs, and lead cross-functional projects in the Hong Kong business.

Responsibilities

• Drive commercial growth through strategic account guidance
• Set individual and team revenue goals
• Report performance and metrics at the executive level
• Create an open feedback culture
• Coach strategic account planning, contract negotiations, product roadmap discussions, and executive engagement
• Advise enterprise companies on global payments strategy
• Communicate merchant needs to influence product development
• Deliver merchant projects
• Provide payments knowledge to account management and other departments
• Maintain stakeholder relationships

Requirements

• Degree in economics, finance, or engineering
• Experience engaging with C-suite executives in enterprise companies
• At least 5 years of team management experience
• Experience in a revenue-driving position
• Payments, alternative payments methods, or card acquiring experience preferred
• Full proficiency in Cantonese and English
• Approximately 25% international travel