Team Lead Account Management Scaled
You will lead an established team of account managers serving mid-sized North American merchants. You will coach team members, own team commercial targets, drive scalable account-management initiatives, handle escalations and negotiations, and collaborate with Marketing, Sales, Product, Technical Support, and Operations.
Responsibilities
- Coach and support account managers
- Balance team workloads
- Own and deliver team commercial targets
- Drive scalable account-management initiatives
- Improve automation and commercial-tool usage
- Handle operational payment complexities and merchant escalations
- Lead critical commercial negotiations
- Collaborate with Marketing, Sales, Product, Technical Support, and Operations
Requirements
- 5+ years of experience in a customer-facing B2B role, preferably account management, customer success, or sales
- Experience in FinTech, SaaS, or E-commerce
- Experience mentoring, coaching, or developing teams with mixed tenures
- Experience owning commercial targets
- Negotiation skills
- Consultative acumen
- Leadership skills
- Interpersonal skills
- Fluent English
- Communication skills
- Presentation skills
- Technical aptitude for digital payments, subscription models, API-driven architectures, and FinTech
Benefits
- Equity component