Team Lead, Collections and Recovery
∙ Monitor the allocated portfolio of delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within the pre-determined policy.
∙ Oversee and coordinate the activities of the collection and recovery team by providing guidance, support and direction to ensure the team's goals and objectives are met.
∙ Set performance goals and targets for the teams and regularly monitor individual and team performance against these targets, identify areas of improvement and implement strategies to optimize collection and recovery efforts.
∙ Prepare weekly and monthly reports on collection and recovery activities, team performance, total portfolios, and key performance indicators (KPIs). Analyze data to identify trends, challenges and opportunities for improvement.
∙ Engage defaulting members through the telephone, emails and physical visits to recover payments on defaulted accounts
∙ Preparation of demand letters and Guarantors letters.
∙ Ensure team members maintain daily activity logs of number of calls, physical visits, right party contacts and defaulting customers that promises to pay
∙ Keep track of outstanding debts.
∙ Maintain a consistent reduction of non-performing loans through aggressive recoveries procedure and restructuring options.
∙ Ensure compliance to Credit Policy and Procedures regarding management of debt recovery process.
∙ Plan course of action and strategies to recover lost or bad loans.
∙ Negotiate effective payment plan arrangements with defaulting customers and follow up on the progress of payments.
∙ Prepare approval requests to management for negotiated settlements and follow up until account is fully settled and balance paid off.
∙ Prosecute defaulting customers when necessary.
∙ Other tasks as may be assigned by the COO from time to time
Requirements
Relevant certifications