Team Lead, Consumer Sales Contact Center (Virtual, US)

Role Overview
Sirva is looking for a passionate and highly motivated individual to join our newly created Consumer Sales Contact Center team. This position is accountable for supervising a team of inbound/outbound sales associates that are actively selling Sirva's consumer relocation customers for the signature moves and home benefits suite of services and packages. As the Consumer Sales Contact Center Team Lead you will drive sales performance, ensure excellent customer experience, and support employee development through coaching, monitoring, and performance management.

Essential Functions & Responsibilities
40%
Supervise a team of contact center sales agents to achieve individual and team sales targets. Drive daily, weekly, and monthly sales goals. Conduct regular 1:1 meetings and team huddles.
40%
Provide ongoing coaching, feedback, and performance management. Support onboarding and training of new hires. Implement strategies to improve sales effectiveness and productivity.
10%
Reporting analysis and KPI tracking.
10%
Monitor call quality and ensure adherence to scripts, compliance, and brand standards. Complete day-to-day administrative tasks.

Qualifications & Preferred Skills

High school diploma or equivalent.

2–5 years of experience in a contact center or call center environment
3+ years of leadership or supervisory experience
Proven success in meeting or exceeding sales targets
Strong communication, coaching, and interpersonal skills

Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics)
Fast-paced contact center environment
Pipeline management
Incentive/commission program oversight
Experience with workforce management or call monitoring tools

Leadership and team development
Sales coaching and performance management
Data analysis and KPI tracking
Conflict resolution and problem-solving
Customer experience mindset
Time management and multitasking

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

Position Title: Team Lead, Consumer Sales Contact Center
Salary Range: $58,000-$72,500 USD
Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

Vacancy Status: This posting reflects an existing vacancy within our organization.

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