Team Lead - Content & Onboarding
Summary
Leads a team that onboards food vendors, ensuring menu accuracy, timely updates, and adherence to SOPs while training vendors on operations and tracking performance metrics.
Key Responsibilities
Lead and manage incubation and content team members, ensuring SLAs and quality standards are met.
Oversee the 60-day vendor incubation journey and ensure achievement of key metrics, including javelin.
Ensure accurate menu creation, timely updates, and dish-level photography in line with SOPs.
Train vendors on tablet operations, order fulfillment, operating hours, and payment and billing processes.
Support deal sourcing and early-stage testing of pricing, promotions, and go-to-market initiatives.
Conduct regular quality checks to improve content accuracy and customer experience.
Track performance and prepare reports using advanced Google Sheets, Excel, PowerPoint, and Google Slides.
Collaborate with cross-functional teams to share insights and improve incubation and content processes.