Team Lead, Customer Relationship Management
Summary
Leads a CRM team at a large Nigerian bank, overseeing customer analytics and digital channels to improve engagement and retention in a regulated financial environment.
Team Lead, Customer Relationship Management
Job Grade: AM - DM
📍Lagos
Qualification & Experience
Mandatory
●Bachelor’s degree in STEM, Computer Science, Information Systems, Engineering, Business Administration, or related discipline
●Minimum of 8 years cognate experience in CRM, customer analytics, digital channels, or related roles
●At least 3 years in a leadership or senior management position
●ITIL Certification
Desirable
●Experience supporting large-scale or highly regulated financial institution
●Master’s Degree in relevant field
●Other relevant professional certifications and qualifications
Only shortlisted candidates will be contacted
Apply 👇
https://jobs.workable.com/view/9UPofmbJoG7AvCBFy9EzNm/team-lead%2C-customer-relationship-management-in-lagos-at-access-bank-plc